Registration Officer

Job Description

• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk IP1 2BX andOn-site working
• Salary: £34,434 per annum (pro rata)
• Hours: 29.5 hours per week
• Contract: Permanent (or alternatively Weekend Ceremony Zero Hour contracts are also available)
  
  
  

At Suffolk County Council we’re passionate about improving the future for our customers and our communities. If you are too, join us as a Registration Officer and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities.

Your Role And Responsibilities

As a Registration Officer you will work directly with customers and be responsible for the registration of births, deaths and marriages. Your responsibilities will cover all legal aspects of registration and dealing with customers on a 1-to-1 basis during times of heightened and mixed emotions.

• Handling financial transactions and ensuring compliance with audit procedures, including the responsibility of working with secure stock.

Conduct and register civil ceremonies in the Register Office and at Approved Venues during office hours.

You will need:

• to be educated to level 3 standard or have clear evidence of an equivalent level of knowledge and experience
• to thrive on accuracy and excel in fast-paced environments
• excellent customer service and teamworking skills
• to be able to keep calm under pressure, have a sharp eye for detail, and can confidently manage groups while maintaining a professional appearance
• ability to navigate tricky situations and resolve conflicts.
  
  
  

You can view a full list of requirements in the  Job and Person Profile (Word) . If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

In addition to this role, you will also have the opportunity to take on a zero-hour Weekend Ceremony contract if you choose to. This is paid at £14.82 per hour.

The additional contract would include conducting and registering civil ceremonies across the county at weekends and bank holidays. Ceremonies are held in a wide range of locations including our own local authority rooms, stately homes, golf and country clubs, barns and in other unusual locations. You would also be required to register some marriages and civil partnerships in religious buildings. The role includes meeting couples and preparing scripts and other associated paperwork relating to ceremony management.

The team

• The Registration Services team are spread across the whole county providing support to those registering a birth, death, notification of marriage or civil partnership
• Despite being spread across the county, we have a ‘one team’ approach in all that we do to enable us to deliver a quality service to our customers and support each other.
• We are an inclusive team and always welcome ideas to adapt and improve the way we deliver.
  
  
  

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact Jennifer Hayward. You can reach them by either calling 01473 296397 or emailing jennifer.hayward@suffolk.gov.uk

How To Apply

Step 1 - Read the Job and Person Profile (Word) .

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word) .

• Can you describe a situation where you had to handle a highly emotional client? How did you manage the situation?
• Can you give an example of a time when you had to diffuse a conflict? What strategies did you use?
• How do you ensure accuracy when recording important information from clients?
  
  
  

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk

or calling 0345 6014412.If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 4 February 2026.

Interview date: 27 February 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. 

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day
  
  
  

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .