Relationship Manager

Are you ready to take your career to the next level with an innovative and forward-thinking financial services provider? We're partnering with a dynamic organisation that is reshaping the industry and committed to delivering exceptional client experiences. This is an exciting opportunity to work as an Relationship Manager in a fast-paced, collaborative environment where your contributions will be valued, and your career growth is a top priority. The role will pay up to £80,000, excellent benefits and is based in Central London.

This is an exciting opportunity for a Relationship Manager to help provide day-to-day support for Relationship Managers, completing CDD reviews, account opening and payment tasks.

What is expected of the Relationship Manager?

• Comply with Regulatory & AML policies- this involves sanctions screening, PEP activity, large value transactions and high-risk country monitoring.
• Further investigations to ensure activity of customer falls in line with CDD/KYC protocols.
• Interdepartmental coordination to deliver high quality services. Namely between Treasury, Settlement and OPS.
• Process all mortgage applications in a compliant manner, without errors and right first time.
• Administrative work to ensure all customer files are up to date: this includes periodic reviews of all customer files to assess the adequacy of all presented documentation and KYC information.
• Ensure compliance with laws and regulations relevant to responsibilities by enrolling in workshops, training courses and/or obtaining relevant certifications.
• Ensure, where possible, customers are informed of any changes to the terms of reference relating to their accounts and the services provided by the bank.
• Ensure customers’ requests are completed- whether they are transfers, cash orders, cheque books, depositing cash and enquiries
• Meet all customer and performance KPI’s
• Point of contact for customers
• Escalate risk matters to appropriate senior managers
• As part of your self-development manage a small portfolio of customers, getting to know them ensuring that where appropriate they have online banking access, debit cards and are aware of the products and services we offer.
• Achieve financial and non-financial objectives set

What we look for in a Relationship Manager?

• Fluent Arabic
• Up to date knowledge of AML regulations (JMLSG, FCA rules, 3rd EU Money Laundering Directive, The Money Laundering Regulations)
• Certified Role
• Working knowledge of day-to-day banking activities
• Good knowledge in using the bank’s core operating systems
• Communication skills with colleagues and customers
• Ability to work under pressure and meeting deadlines

What the Relationship Manager will receive?

• Up to £80,000 and Employee benefits package
• A great work environment in a wonderful Central London location
• The opportunity to learn, progress and enhance your skills