Relationship Support Assistant
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Contract Type: Permanent
Hiring Manager: Jane Wilson
Recruiter: Georgina Dunne
Location: Edinburgh
Working style: Hybrid 50% home/office based
Closing date: 25/09/2025
As part of our continued expansion in the Distribution team, we’re excited to offer a new opportunity to join us as a Relationship Support Assistant.
About the Role
As a Relationship Support Assistant, you’ll play a vital role in nurturing and developing valued partnerships. You’ll contribute to sustainable growth by supporting the distribution of our propositions across a range of channels and platforms, helping customers access long-term savings and protection products. Your work will directly support the team’s goals and make a meaningful impact.
We welcome interest from motivated, inquisitive, and proactive people who are keen to make a meaningful impact in a dynamic and supportive environment.
Key Responsibilities
- Build and maintain strong relationships with stakeholders
- Clearly communicate product features and benefits
- Process salary exchange quotes and illustration requests
- Support consultants in using our new self-serve platform
- Assist with partnership events and campaign promotion
- Update adviser CRM with key sales information
- Contribute to a smooth, efficient, and professional sales process
- Support scheme pricing and submissions
About You
- Understanding of the competitive landscape in which Royal London operates
- Excellent customer service skills
- Ability to interpret Sales MI and present meaningful insights to advisers
- Strong commercial awareness to identify sales opportunities
- Effective written and verbal communication skills for engaging with customers and stakeholders across various channels
- Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
About the Role
As a Relationship Support Assistant, you’ll play a vital role in nurturing and developing valued partnerships. You’ll contribute to sustainable growth by supporting the distribution of our propositions across a range of channels and platforms, helping customers access long-term savings and protection products. Your work will directly support the team’s goals and make a meaningful impact.
We welcome interest from motivated, inquisitive, and proactive people who are keen to make a meaningful impact in a dynamic and supportive environment.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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