Renewal Representative

Renewal Representative

Birkenhead

Do you want to help shape software that affects thousands of lives?

Who are we?

We are ranked as the UK’s #1 construction-specific software player and our mission is simple; to provide market-leading end-to-end software solutions to the construction and construction-like industries across the entire build lifecycle.

If you are looking to build an exceptional career with an award-winning company, you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of equality isn’t just the right thing to do, it improves every aspect of our business.

Purpose

The Renewal Representative is responsible for managing and retaining recurring revenue across an assigned portfolio of existing Causeway customers. Your success will be measured on protecting existing revenue by ensuring customer satisfaction and renewal (Gross Revenue Retention). You will collaborate closely with teams across the business to ensure customers continue to gain value from our solutions and to unlock new growth from within your assigned customer base.

Key Responsibilities

• Achieve Gross Revenue Retention (GRR) targets by securing timely renewals and mitigating churn risk.
• Manage a portfolio of customer accounts with upcoming renewals, ensuring contracts are renewed on time.
• Proactively engage with customers to confirm satisfaction, identify potential risks, and address any issues that could affect renewal.
• Collaborate with Account Managers, Account Executives, Customer Experience Managers, and Finance to ensure seamless renewal processing.
• Generate and deliver renewal quotes and negotiate contract terms.
• Identify opportunities for upsell and expansion in coordination with the sales and customer experience teams.
• Manage termination and reduction requests via Causeway’s STARR process.
• Maintain up-to-date account insights and actions in CRM, ensuring transparency and accountability across all interactions.
• Report on renewal metrics, forecast performance, and contribute to process improvements.
• Produce accurate forecasts for renewals to inform planning and performance tracking.
• Take ownership of your learning and development by engaging with industry insights, internal training, and agentic AI tools.
• Collaborate across business units in line with our CausewayOne platform strategy to deliver joined-up solutions.

Key Skills, Experience and Qualifications

• Proven experience in a renewals, sales support, or account management role (preferably in SaaS or technology).
• Strong track record in achieving revenue retention targets.
• Strong communication and negotiation skills, with the ability to handle objections and close renewals effectively.
• Excellent attention to detail and organisational skills.
• Customer-focused mindset with the ability to build strong relationships.
• Familiarity with CRM and contract management systems.
• Comfortable working with targets and KPIs.
• Ability to work to a personal target, being autonomous, proactive and managing time effectively to maximise effectiveness across your solution group.
• Collaborative mindset with the ability to contribute to team-wide strategies and continuous improvement.

Desirable Skills

• Relevant built environment industry or digital transformation experience.
• Degree-level, diploma or equivalent education preferred.
• Knowledge of subscription and recurring revenue models.
• Team-oriented, with a collaborative approach to working across departments.

What you get from us

If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition.

Our team is everything, so we’ll take good care of you. We give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.

Our Values

• We are United. As part of a team, we’re better together.
• We are Agile. Be the change, we’re on a journey.
• We are Trusted. Do the right thing, we own this.
• We are Driven. Get stuck in, we make it happen.

Benefits

As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars.

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award-winning benefits platform.
• Dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Dell discounts.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Car Scheme.

Our Environmental Commitment

Like all responsible companies, Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon-neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.