Job Description
Role: Rent Support Officer
Contract Type: Permanent
Working Hours: 37 hours
Worker Type: Hybrid Worker
Salary: Grade F - £31,586 - £34,314 per annum
Location: Harvey Road, Bilborough, Nottingham, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .
About The Role
We are looking for an enthusiastic, customer focused individual to join our Rents team to support Nottingham City Homes tenants claiming Universal Credit.
It will be your responsibility to provide a proactive and dedicated service to our tenants to encourage responsible rent payment and ensure tenancy sustainability. You will help applicants and tenants to understand and maximise their entitlement to benefits. You will play a vital role in supporting tenants through the first period of their Universal Credit claims ensuring their awards are correct.
About You
The ideal candidate will have:
- Recent experience of advising on Universal Credit and legacy benefits
- Ability to interpret complex information and convey it in a way that is understandable to tenants
- Effective written and oral communication skills through a variety of channels, including telephone, face to face and in writing
- Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times.
- Ability to effectively organise and use your initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner.
- Be an active member of the wider team, acting and supporting colleagues in a collaborative way and to promote best practice across the team
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the
additional information for applicants page.
Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.
Closing Date: 27 th July 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
If you have any queries about the role or the recruitment process, please contact us via email:
[email protected]If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
About Us
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
