Repairs Delivery Manager

We have a new opportunity for a Repairs Delivery Manager to join the Guinness Property Team on a permanent basis. This is a full-time role, working 39 hours per week and offers hybrid working, three days from the Oldham office and two days working remotely.

The successful applicant will provide a high quality, customer focused and value for money repairs service that ensures compliance with relevant Health & Safety legislation and regulations, through effective management of a group of Service Managers and external contractors.

Working closely with the Regional Head of Service and colleagues within the region’s leadership team, you will provide operational management and delivery of a customer focused repairs and maintenance service, utilising technical expertise to lead a team of managers via data driven decision making to ensure our customers receive a great service in the most efficient way. You will ensure that the necessary financial controls are followed and that the team delivers its services within set budgets.

Key Responsibilities include:

• Ensuring pre-set audits are completed covering quality and Health & Safety as well as ensuring only approved subcontractors are used and monitor performance, compliance and value for money.
• Manage the team to ensure a quality customer focused service is provided and that KPI’s and targets are met at all team levels within the region.
• Financial responsibility managing profit and loss reporting to ensure we remain in budget.
• Promote collaborative working across Asset Management and Customer Services to support our joint operating plan to ensure customers receive a great service.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Essential Skills / Experience:

• Sound knowledge of building construction, maintenance, repairs and safety.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Up to date knowledge of building and technical maintenance and disrepair operations.
• Experience of repairs management information systems and business systems.
• Experience of managing operational teams and managing performance.
• Experience of working as part of a management team delivering front line services.
• Managing Damp, Mould and condensation related experience.

Desirable Qualifications:

• Relevant Technical qualification – NVQ level 3 or equivalent.
• Repairs, maintenance, building or engineering professional qualification or membership of relevant body e.g. MCIOB.
• recognised contract management qualification.

Interview process: Interviews will take place in the Oldham office, from Monday 21st July 2025.

If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile.