Repairs Service Manager
Company
Location
London, England, United Kingdom
Posted At
7/8/2025
Advertise with us by contacting: [email protected]
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Description
Job Description
Guinness Property is at a pivotal moment with significant opportunities for growth and innovation. We are seeking a Repairs Service Manager to join our London based team on a full-time, permanent basis.
Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting to the Repairs Delivery Manager you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region.
You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance and ensure the relevant resources are in place.
Candidates must live within London, you must also have a full UK driving licence as you will be issued with a company van.
Key Responsibilities
Essential
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About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Guinness Property is at a pivotal moment with significant opportunities for growth and innovation. We are seeking a Repairs Service Manager to join our London based team on a full-time, permanent basis.
Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting to the Repairs Delivery Manager you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region.
You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance and ensure the relevant resources are in place.
Candidates must live within London, you must also have a full UK driving licence as you will be issued with a company van.
Key Responsibilities
- Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
- Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
- Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
- Health & safety awareness: You will ensure that the company’s obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
Essential
- Relevant technical qualification – trade NVQ level 3 or equivalent.
- Working knowledge of Awaab’s Law and managing damp & mould within properties.
- Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities.
- You will have up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
- You will hold a valid driver’s licence as a company vehicle will be provided.
- Experience of successfully delivering an excellent customer focused repair service.
INDTGP
REEDTGP
TJTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Advertise with us by contacting: [email protected]
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