Reporting and Insights Analyst

We're looking for a talented Reporting & Insights Analyst to join our Customer Operations team at Charities Aid Foundation (CAF).

What you’ll do

At CAF, every one of us contributes to our impact, and as our Reporting & Insights Analyst you too will play an integral part in what we do.

You'll be at the heart of data-driven decision-making, supporting the Customer Operations team and wider CAF by delivering actionable insights through robust reporting. Your work within a busy and enthusiastic team, will contribute to the optimisation of customer service performance and operational efficiency.

As our Reporting & Insights Analyst you will:

• Develop and maintain real-time dashboards that provide visibility into key performance indicators and conduct deep-dive analysis into customer behaviour and service trends to uncover improvement opportunities
• Automate recurring reports using Power BI, Excel, and SQL to improve efficiency and reduce manual workload through translating complex datasets into clear narratives making insights accessible to non-technical stakeholders
• Collaborate with cross-functional teams to align reporting outputs with business goals
• Champion a data-driven culture across the Division by promoting the use of analytics in everyday decision-making

Who you’ll be

This role is for you if you have experience and a passion for working in data analysis and are keen to make a difference to society.

We are looking for:

• Experience analysing large datasets to identify trends, patterns, and actionable insights with a proven track record of developing detailed and visually appealing reports using Microsoft Excel and Power BI
• Experience building and maintaining self-service dashboards to enable independent data access through advanced Excel skills including pivot tables, complex formulas, and data visualisation techniques
• Excellent communication and presentation skills to engage stakeholders at all levels
• A flexible, true team player with the ability to work to deadlines and well under pressure

What’s in it for you

At CAF you will receive:

• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

About CAF

At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

If you are interested in joining us as our Reporting and Insights Analyst and being part of an organisation who are people focused and are “Together Building Opportunity” please click on the apply button and you will be redirected to CAF jobs portal where you can find out more about the position and apply.

We would love to hear from you!

Job Reference: BH084