Country: United Kingdom
Join our community:
As a Business Banking Manager, you’ll be part of an exciting time in Business Banking as we use our remote customer journey to support the growing needs of our customers; identifying customers’ business needs and presenting a range of solutions that the Bank can provide.
Being based at the Work Café you have a unique opportunity to support customers and business to make their better happen. Work Café aims to provide a productive and creative atmosphere to allow businesses to prosper, and to encourage the growth of a collaborative business community. You will have the opportunity to devise and run events for business owners and presenters at the Work Café and virtually.
You'll be there for our customers in the moments that matter – enabling customers and communities to maximise the opportunities available from award winning financial and non-financial support available through Santander.
You’ll be a great listener and love connecting with people. You'll be based in the Work Café branch, Oxford, and you'll be working as part of the future strategy of Work Cafes.
You’ll want to support our customers throughout, providing excellent service and working to a high standard of diligence to make the right decisions for the customer and Santander
The difference you’ll make:
- Identifying customers’ business needs and present a range of solutions that the Bank can provide.
- Providing an excellent customer experience, helping businesses to prosper.
- Working to grow customer loyalty from existing customers and grow market share by developing new customer relationships including third party referrals.
- Embracing the award winning non-financial support available via the Santander Breakthrough framework to support communities through skills, knowledge, and innovation.
- Collaborating with the wider Business Banking team and teams across the back to continuing develop and improve the service we provide to our customers.
What you’ll bring:
- Customer facing retail banking experience.
- Experience in providing great customer service, helping the most vulnerable customers both face-to-face and over the phone.
It would also be nice for you to have:
- High quality verbal and written communication skills
- Confident and skilled in identifying opportunities.
- Demonstrable ownership for the customer experience across all channels including digital and online
- Knowledge of financial services and in particular Business Banking
What else you need to know:
- This role is based in Oxford Work Café Branch.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performance-related annual bonus.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Free access to a range of digital health services, including GP.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- Share in Santander’s success by saving or investing in our share plans.
- Support your favourite causes through charitable giving and our community partnerships.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Benefits
Learn more about our benefits and family friendly policies
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at
[email protected].
Additional Information:
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
