Research and Performance Lead
Company
Location
Cirencester, England, United Kingdom
Posted At
7/22/2025
Advertise with us by contacting: [email protected]
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Description
Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you.
At a glance:
Location: Cirencester Office or Bristol office (if Bristol please note some travel will be required to Cirencester for team meetings and collaboration).
Workplace Type: Hybrid 2 days in office and 3 days remote
Employment Type: Permanent
Seniority: Mid-Senior Level
The role:
Supporting our product and service owners through qualitative and quantitative research to inform prioritisation and direction of transformation by providing critical insights into success through performance analytics and reporting.
These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, to help the business make informed, commercial and experience driven decisions.
Who we're looking for:
Someone with excellent communication and written and verbal English skills, expert analytical approach to research and data trends, a story teller wo can influence without authority and a full understanding that is about the "CX" - Customer Experience
What you'll be doing:
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
At a glance:
Location: Cirencester Office or Bristol office (if Bristol please note some travel will be required to Cirencester for team meetings and collaboration).
Workplace Type: Hybrid 2 days in office and 3 days remote
Employment Type: Permanent
Seniority: Mid-Senior Level
The role:
Supporting our product and service owners through qualitative and quantitative research to inform prioritisation and direction of transformation by providing critical insights into success through performance analytics and reporting.
These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, to help the business make informed, commercial and experience driven decisions.
Who we're looking for:
Someone with excellent communication and written and verbal English skills, expert analytical approach to research and data trends, a story teller wo can influence without authority and a full understanding that is about the "CX" - Customer Experience
What you'll be doing:
- Lead digital research and insights projects independently
- Deliver digital research, insights and analytics projects across our Partner, Client and Corporate journeys, coordinating with change teams and collaborators
- Support new transformation efforts by quickly developing relevant insights, participating in developing proposals and pitching to service owners, proactively contributing to driving success aligned to strategic objectives
- Build and maintain strong relationships with business teams
- Demonstrable experience in using qualitative and quantitative research
- Proven ability of analytics and synthesis research
- Presentation Skills - Expert PowerPoint creator and presenter to sell concepts simply to a variety of decision makers
- Display a community focus/ CX approach to research, insights, trends and ideas
- Experience in using Qualtrics & Qualtrics XM will hold a distinct advantage
- Google Analytics
- Experience of working in Finance or regulated industry
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
Advertise with us by contacting: [email protected]
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