Job Description
Come and join one of the world’s leading luxury travel brands.
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE: To accurately interpret supplier contracts, agency agreements & additional data, loading them into the company reservation system following standardisation guidelines.
Responsibilities
- Accurately load and amend supplier contracts into the reservation systems in line with specific deadlines.
- Understand and read supplier contracts and manipulate data from these.
- Ensure system administration procedures and policies are maintained fully.
- Load all services in accordance with the agreed standardisation guidelines.
- Manage all product updates from the Product Managers and support requests from the Sales and Operations team via A&Ks Service Desk ticketing system.
- Checking - Check loading input by other team members onto the database, against the original supplier contracts and highlight any errors found.
- Identify missing or incomplete contracts or information and advise the ServiceDesk and Reservation Systems Manager.
- To liaise with A&Ks Destination Management Companies (DMC’s) on product requirements and import these services through A&K’s pipeline database.
- Notify the ServiceDesk and Reservations Systems Manager where missing or incomplete information is likely to impact given deadlines.
- To test, log and report all system errors to the Service Desk and Reservations Systems Manager.
- Provide regular updates of loading progress, problems, missing information.
- Additional duties as required
About You
- Demonstrated accuracy and attention to detail, ideally gained in an administrative or data entry/data loading role.
- Proven ability to work in fast-paced environments, with strong administrative and organisational skills.
- Skilled in data entry and confident in manipulating and managing data.
- Strong numeracy skills with the ability to prioritise and complete detailed tasks efficiently.
- Able to work independently while maintaining focus, as well as collaboratively within a team.
- Proficient in Microsoft Outlook, Word, Excel, and Teams.
- Excellent communication skills, both written and verbal.
- Capable of managing your own workload effectively.
What We Offer
- Competitive salary plus annual bonus plan
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex
- Life Assurance (2x base salary paid out as a tax-free sum)
- Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
- Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
If you would like to learn more about the position, please email
[email protected].
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by
Which? for looking after our clients during the pandemic.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
