Reservations Advisor

We require an enthusiastic team player to join the Reservations Team as a Reservations Advisor. This role will involve meeting and greeting patients, welcoming the patients to the Hospital and escorting them to their room. There will also be other office duties which will include preparing patients files and liaising with third parties to gain authorisation for treatment. The shift patterns will be 7.5hrs ( 30min lunch break) between 6am to 6pm, occasionally Saturdays, this will be in rotation with other team members.

There will also be additional duties of booking outpatient appointments for consultants for follow up appointments and handling secretarial enquiries.

Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.

What are the Responsibilities of this Reservations Advisor role?

• Manage admissions – admit patients, deal with deposits/medical insurance and escort patients to their rooms.
• To admit patients onto Pims system & update any new / changed patient details.
• Printing & collating of paperwork for next day’s admissions.
• Retrieve & prepare patient notes.
• Process paperwork for patient bookings and send the relevant information to patients before admission.
• To book outpatient appointments and deal with secretarial enquiries
• To cover the Outpatient Diary Coordinator during periods of leave
• To liaise with sponsoring bodies, including Embassies, regarding patient sponsorship
• To present a high standard of customer care in dealing with patients, secretaries and consultants
• To collect, replenish & deliver trolley for assembly of patient notes.
• Deal with general telephone enquiries.
• To be responsible for the replenishing of office supplies
• General office filing

Am I the right person for this Reservations Advisor role?

• Previous relevant experience working in a medical/healthcare environment or undertaking similar role
• Organisation skills and the ability to prioritize
• Professionalism and courteousness
• Excellent Customer Service Skills
• Proven IT skills
• The ability to work accurately and with high volume of work during peak times
• The ability to work flexibly and as part of a team
• Ability to ensure that all information is recorded accurately

Why apply for this role?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

When you become part of the HJE Family, these are some of the benefits you will receive:

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• For employees joining us from the NHS, we can provide continuation of your NHS pension

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.