Resident Wellbeing and Experience Officer (North)

CompanyUnite Students

LocationWideopen, England, United Kingdom

Posted At1/13/2026

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Occupation Type

Public services associate professionals

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

The Role

This is an exciting role in our Resident Wellbeing & Experience team, reporting to the Resident Wellbeing & Experience Manager. Resident Wellbeing & Experience Officers provide specialist advice and support to colleagues across the business guiding them on their approach to student support related matters. The Resident Wellbeing team provide indirect support to our customers by upholding our processes and Support to Stay framework, delivered by property teams, in order to manage the breadth of student wellbeing cases. This role provides operational support for the North division.

Under the line management of the Resident Wellbeing & Experience Manager, the Resident Wellbeing & Experience Officer provides day to day advice, guidance and, where needed, `on the ground` support to city teams, including delivering training and coaching to address specific challenges in delivery. Balancing their knowledge of the nuances of the cities within their region and their knowledge of national best practice, they are the primary Officer on operational implementation of intervention, legal compliance and consistency of approach to student support throughout the region and nationally. The service aim is to provide a consistent proactive and reactive response to resident wellbeing matters, maximise the resident experience, belonging and success, and to facilitate timely access to appropriate support, in partnership with their university and other relevant services.

What You`ll Be Doing

Reporting to the Resident Wellbeing & Experience Manager, aid in the implementation of proactive student support interventions, initiatives and campaigns with a focus on resident successs and positive outcomes, in line with the business strategy and alongside relevant University and Community organisations.
Work collaboratively and strategically with the wider Resident Experience team and other stakeholders, including our Resident Ambassadors, to develop and implement proactive resident support interventions, initiatives and campaigns with a focus on harm reduction, inclusion, belonging and positive outcomes.
Ensure consistent delivery of frontline student support through our property teams, in line with the business`s agreed aims and Support to Stay framework, acting as a regional voice to and for students and those supporting residents, in relation to wellbeing, experience, conduct and reasonable adjustment requirements
Confidently use reporting systems and guide teams in their use as a case management tool, contributing to continuous improvements to our CRM systems, to better understand and support the resident experience
Ensure that all resident-facing employees are able to report and escalate resident wellbeing concerns appropriately and have a thorough understanding of appropriate referral pathways (internally and externally) and that your own practice and escalation points align with this approach: operating as a point of escalation advice and training to Student Experience staff; and escalating up to Resident Wellbeing & Experience Managers appropriately.

Having a routine, and responsive, in-person presence and a strong virtual presence connecting with teams, in order to maintain a reasonable level of visibility throughout the region i.e. attending in person where needed, alongside a routine city presence month on month.

A committed and strategic approach to balancing safeguarding responsibilities and reasonable duty of care, within the limitations associated with being an accommodation provider - trained as a Designated Safeguarding Officer for the region, you will be alert to concerns, liaising with the Resident Wellbeing & Experience Manager (Safeguarding Lead) to be responsive to safeguarding risks

What We`re Looking For In You

A good working knowledge of the issues facing students and a good working knowledge of University, NHS and community services
The ability to empathise with a variety of welfare issues and understand the impact of these on young people
The ability to present an inclusive and engaging training session to a range of key stakeholders
An understanding of disabilities and barriers to education
Relevant subject expertise with demonstrable experience and credibility

A passion for excellence, and a demonstratable commitment to achieving high standards

An understanding of the challenges of working within a geographically dispersed organisation and demonstrable experience of indpendent working - able to make your own schedule

Experience of working in or with students / student accommodation or young people aged 18-25 years old and experience of community building and wellbeing initiatives to provide an excellent resident experience

Experience of managing high risk student cases and an ability to identify and prioritise concerns

MHFA Trainer qualification, or similar, and/or a willingness to undertake training as required is desirable

Flexibility to work unsociable or extended hours due to business needs, or in response to incidents as required and flexibility to travel within region, but also on occasion, to travel outside region for team meetings

What You`ll Get in Return

A discretionary annual bonus so you can share in the company`s success
25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service

A generous pension scheme - employer contributions between 5% and 11% depending on how much you save

Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends

Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents

Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is the UK`s leading provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students.

Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.