ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations in Newport and Titchfield (Fareham) and working between office and remote throughout the week.
As part of the hybrid working arrangement there is a 40% minimum office attendance requirement. Attendance is typically at your contractual office, with occasional travel to alternative locations.
Job Summary
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
Are you a proactive, resilient professional who thrives in a fast-paced environment and loves delivering results? If so, we want you on our team!
Join our Strategic Resourcing Team—a dynamic, people-focused group dedicated to shaping the future through exceptional recruitment. This is your chance to play a key role in
Census 2031, the most ambitious data collection project in England and Wales. Building on the digital success of 2021, we’re innovating new ways to reach every household and community, ensuring no one is left uncounted.
Your work will help us attract and hire talent for the ONS key outputs, including those who will make Census 2031 a success...— and influence how we understand and support our nation for years to come. You’ll be part of a collaborative team that ensures every person counts and every voice matters.
Based within the People and Places Directorate, you’ll have access to a wealth of expertise and support services, including HR Business Partners, Organisational Development & Design, Diversity & Inclusion, Wellbeing, People Capability, and Property Services.
Apply now and join a team that’s passionate about delivering exceptional recruitment services and driving strategic goals.
Job Description
As a Resourcing Support Manager, you’ll play a pivotal role in delivering professional, efficient, and high-quality resourcing support across internal, external, and government recruitment campaigns. This is a dynamic position where you’ll provide tailored recruitment solutions, coordinate end-to-end campaigns, and ensure managers have access to a diverse, high-calibre candidate pool.
Your focus will be on creating an exceptional candidate experience throughout the entire lifecycle—from initial application through to onboarding—while supporting strategic resourcing priorities across the organisation.
What You’ll Be Doing:
- Build strong relationships with hiring managers and stakeholders to understand their needs and deliver effective recruitment solutions.
- Act as a point of contact for risks, complaints, or complex queries, ensuring timely resolution.
- Understand organisational risks, escalating where necessary to maintain service quality.
- Recommend and implement continuous improvements to enhance our recruitment processes.
- Provide management information (MI) and reporting to senior colleagues to help them inform decision-making.
- Conduct mid-campaign checks to monitor progress and address challenges.
- Quality assure sift and interview scoring to maintain fairness and consistency.
- Release sift and interview results, gathering clear and constructive feedback for candidates
- Make 'offer calls' to successful applicants and ensuring excellent customer experience.
- Carry out Right to Work checks at our office locations where required.
You’ll also collaborate with other areas of Strategic Resourcing during periods of high demand, ensuring flexibility and team support.
As a Resourcing Support Manager, you’ll play a pivotal role in delivering professional, efficient, and high-quality resourcing support across internal, external, and government recruitment campaigns. This is a dynamic position where you’ll provide tailored recruitment solutions, coordinate end-to-end campaigns, and ensure managers have access to a diverse, high-calibre candidate pool.
Your focus will be on creating an exceptional candidate experience throughout the entire lifecycle—from initial application through to onboarding—while supporting strategic resourcing priorities across the organisation.
What You’ll Be Doing:
- Build strong relationships with hiring managers and stakeholders to understand their needs and deliver effective recruitment solutions.
- Act as a point of contact for risks, complaints, or complex queries, ensuring timely resolution.
- Understand organisational risks, escalating where necessary to maintain service quality.
- Recommend and implement continuous improvements to enhance our recruitment processes.
- Provide management information (MI) and reporting to senior colleagues to help them inform decision-making.
- Conduct mid-campaign checks to monitor progress and address challenges.
- Quality assure sift and interview scoring to maintain fairness and consistency.
- Release sift and interview results, gathering clear and constructive feedback for candidates
- Make 'offer calls' to successful applicants and ensuring excellent customer experience.
- Carry out Right to Work checks at our office locations where required.
You’ll also collaborate with other areas of Strategic Resourcing during periods of high demand, ensuring flexibility and team support.
Person specification
Essential Criteria
- Excellent communication skills (both verbal and written), with a proven record of experience of maintaining strong relationships across organisational boundaries.
- Ability to organise workload, prioritise tasks, and manage rapidly changing demands and priorities.
- Focus on delivering outcomes, being proactive and responding quickly and decisively to changing deadlines.
- Experience of owning and taking responsibility for making effective decisions.
- Experience of managing processes, with a keen eye for opportunities to streamline and improve efficiency as needed.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
- Communicating and Influencing
Alongside your salary of £28,138, Office for National Statistics contributes £8,151 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached
(bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security Clearance
For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.
If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn.
At the point of SC application, you will need to provide or give access to the following evidence:
- Departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- Your credit and financial history with a credit reference agency
- Security Services records
Artificial intelligence (AI) software such as ChatGPT, Claude, Copilot and Gemini are powerful tools that can create and review text in ways that mimic what people can do. These tools can help you enhance your application and prepare for the process, but it is essential you use them appropriately.
They must also not be used to provide misleading or false information at any stage of the application journey. It is also important to understand that while AI can help you prepare for an interview, you must not use it to produce responses during an interview.
For full guidance in relation to the use of AI through the recruitment process, please read A candidate’s guide to artificial intelligence (AI) in recruitment
Application Process
Number of Stages: 2 stage process
Stage 1: Application
Stage 2: Interview
Stage 1 – Application
The assessment process at the application stage will be based on your experience and responses to the following two questions. Please note that you have 500 words per question. You should utilise the additional questions space in the application form to submit your responses (this is capped at 500 words)
Interpersonal And Communication Skills, Relationship Building.
- Can you describe a situation where you had to establish and maintain strong, collaborative relationships with key stakeholders? How did your communication skills contribute to the success of the desired outcome?
Organisational Skills And Process Management
- How would you prioritise and manage your workload in a fast-paced environment with rapidly changing demands?
As these questions are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result). Please note that Success Profiles Behaviour examples are not required at this stage of the application process.
It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.
When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date.
Stage 2 – Interview
If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert.
Interviews may be in person or via Microsoft Teams.
Our main locations are Newport (South Wales), Titchfield.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
The Sift will be conducted from 22nd December
Interviews will be conducted from 12th January 2025
For the full terms and conditions of the post, please see attachment.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Anthony Jones
- Email : anthony.jones@ons.gov.uk
Recruitment team
- Email : anthony.jones@ons.gov.uk
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact recruitment.complaints@ons.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission
