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About The Role
This role sits within the UK SMB team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favorite brands across the Chinese Category restaurants in the UK! As the Commercial Account Manager, you'll be managing a portfolio of accounts (50% of them will be Chinese Category, 50% will be non-Chinese Category) collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.
This role calls for a combination of relationship management, commercial acumen, operational excellence and problem solving. You should be comfortable in an all hand on deck" environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
What You'll Do
- Manage a portfolio of restaurants across different Chinese Category in the UK and be responsible for its growth and profitability
- Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
- Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.)
- Build effective outreach strategies: Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Work with the manager to build scalable processes and standardize best-practices to grow mid-sized SMB accounts at scale
- Track WoW rhythm of the business, and identified the hidden business signals
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising and developing strategies for your portfolio of accounts.
- Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
What You'll Need
- Fluency in Mandarin and Professional Working proficiency in English
- Minimum 1-2 years in a client-facing role or relevant commercial position with selling experience
- Proficiency using G-suite (particularly G-sheet) or Excel
- Confident in making data-led decisions and using sound business judgment
- Strong communication skills (verbal and written)
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
- Competitiveness and persistence to grow their accounts and hit targets
