Job Description
Job Title: Restaurant Supervisor
Location: Richmond Village Bede, Hospital Lane, CV12 0PB
Salary range :£13.10ph & Excellent Benefits
Contract: Permanent - Full Time - 40hrs
Shift Pattern: 5 days out of 7 to include weekends and evenings. Shifts within operating hours 8am- 8pm
We make health happen
Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.
A Host Supervisor in a healthcare setting is responsible for overseeing the daily operations of the host team, ensuring excellent customer service, and maintaining a positive and welcoming environment. This role involves leading and motivating staff, managing schedules, handling customer inquiries, and ensuring adherence to health, safety, and hygiene standards.
Team Leadership
You’ll help us make health happen by:
Supervising, motivating, and training host staff, providing guidance, support and maintaining set standards by Head of Hospitality/Richmond Villages to ensure efficient and effective service delivery daily.
Customer Service
Ensuring a positive and welcoming experience for Residents and their guests, addressing their needs and resolving any issues or complaints.
Operational Management
Overseeing daily operations, including Breakfast/Lunch/Dinner table settings, scheduling, task delegation, and ensuring smooth service flow for ALL meals and Events.
Health & Safety
Maintaining a safe and clean environment, detailing and cleaning daily/weekly tasks that are required, adhering to health, safety, and hygiene regulations, and ensuring proper food handling and preparation practices.
Communication
Maintaining clear communication with kitchen staff, management, and other relevant departments to ensure efficient service delivery.
Record Keeping
Ensuring accurate record-keeping of staff attendance, inventory, Residents Bar bills and other relevant information.
Problem Solving
Addressing and resolving any issues or challenges that may arise during service, escalating to management when necessary.
Compliance
Ensuring compliance with company policies and procedures, as well as relevant health and safety regulations.
Key Skills / Qualifications Needed For This Role
- Leadership and Management: Proven experience in leading and motivating teams, with strong interpersonal and communication skills.
- Customer Service: Excellent customer service skills, with the ability to handle customer inquiries and complaints effectively.
- Food Safety and Hygiene: Strong knowledge of food safety regulations, hygiene standards, and best practices.
- Organizational Skills: Excellent organizational and time management skills to manage staff schedules and daily operations effectively.
- Problem-Solving: Ability to identify and resolve issues efficiently and effectively.
- Communication: Strong verbal and written communication skills to interact with staff, management, and customers.
- Adaptability: Ability to adapt to a fast-paced and high-pressure environment.
Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
- Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
- We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
- Free meal with every shift
- Holidays - 20 days + Bank Holidays
- Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
- Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
- Wagestream - Have early access up to 40% of your earned wages within minutes.
- We offer a range of Bupa pension plans – Find out more on our career site
- Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
- Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
- Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type
Full time
Job Area
Locations:
Richmond Bede Village
