Retail Bureau Manager (Store Manager)
🕰️ Hours: 40 per week
Responsible for: A small team of Retail Colleagues.
Lead the Way as a Retail Bureau Manager
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.
What You'll Be Doing On a Day-to-day Basis...
- Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
- Inspire and coach your team to deliver personalised, engaging experiences for every customer
- Build lasting relationships with customers, understanding their travel needs and matching them with the right products
- Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
- Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
- Lead by example in delivering our eurochange sales framework and maintaining our high standards
- Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
- Conduct regular cash reconciliations and audits to manage risk and minimise losses
- Analyse branch KPIs and performance data to identify opportunities for improvement
- Train and mentor your team to grow their skills, confidence, and careers
- Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
- Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
- Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Leadership Behaviours at eurochange
As a Bureau Manager, you’ll be expected to:
- Lead by example, embodying eurochange’s values in every interaction
- Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
- Empower your team to make decisions, solve problems, and take ownership of their performance
- Recognise and celebrate success, motivating your team to achieve and exceed their targets
- Demonstrate resilience and adaptability in a fast-paced retail environment
- Foster a positive, inclusive workplace where everyone feels valued and can thrive
- Give and receive feedback openly and constructively, always looking for ways to improve
- Stay commercially aware, understanding how your decisions impact the branch and the wider business
The Stand-Out Qualities to Be Part of #Teameurochange
✅ Proven experience leading teams in a retail, banking, or financial services environment
✅ A commercial mindset with a track record of meeting and exceeding sales targets
✅ Strong leadership skills with the ability to motivate, coach, and develop others
✅ Financial acumen, including managing budgets, cash handling, and risk controls
✅ Knowledge of AML, KYC, and financial compliance standards
✅ A passion for customer service and relationship building
✅ Excellent communication, problem-solving, and organisational skills
Our Perks Are Out of This World!
💷 Colleague Rate on Travel Money
🛍️ Friends & Family Discount
🎉 28 days holiday (inclusive of bank holidays)
🛒 High Street Discounts
🏥 Free 24/7 Virtual GP service for you and your family
🚴♂️ Cycle to Work Scheme
🩺 Employee Wellbeing & Financial Support through Retail Trust
👨👩👧👦 Employee Assistance Programme - because you matter!
💸 Wagestream - access your earned wages when you need it
🏆 Recognition Awards for outstanding service
📈 Additional holiday entitlement after 1 year
🔒 Life Assurance
…and much more!
🚀 Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey.
🌟 Our Purpose
Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
🫶 Our Values
We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere
