Retail Doorperson

First founded in Piccadilly in 1707, Fortnum & Mason has welcomed generations of guests through our iconic doors. For more than three centuries, we have remained a destination for extraordinary food, exceptional service, and joy‑giving experiences — and it all begins the moment someone steps inside.

We are now seeking a Doorperson to join our Piccadilly flagship team — a role that truly sets the tone for every guest’s visit. As the first and last point of contact, you will embody the warmth, elegance, and impeccable service that Fortnum’s is renowned for worldwide.

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*
• Matched pension scheme and brilliant career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do:

As our Doorperson, you’ll play a vital part in shaping unforgettable guest experiences. In this role, you will:

• Offer a warm welcome to guests upon arrival and ensure every departure reflects the high standards of the Fortnum’s brand.
• Manage guest interactions with courtesy and efficiency — from requests and queries to comments and occasional complaints.
• Assist guests as they arrive, including greeting them from cars or taxis and supporting with luggage or personal belongings when appropriate.
• Arrange taxis for departing guests and confidently provide directions or guidance.
• Champion Fortnum’s services, sharing information about in‑store moments, events, and offerings to enhance the guest experience.
• Maintain impeccable personal presentation, showcasing our uniform and heritage with pride.
• Be stationed at the store entrance, ensuring exceptional service while working comfortably across varying weather conditions, as this role is primarily front‑of‑house.

What You'll Bring:

You’ll have a natural passion for people, excellent communication skills, and a warm, engaging presence. Whether offering assistance or simply greeting guests, you know how to make people feel valued from the very first moment.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.