Retail Franchise Manager – Europe

CompanyCosta Coffee

LocationUnited Kingdom

Posted At1/19/2026

UK Visa Sponsorship Analytics

Occupation Type

Managers and directors in retail and wholesale

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee-growing communities and help your local community too.

And as a Retail Franchise Manager - Europe, you’ll be the driving force behind Costa’s franchise success – leading joint business planning, championing operational excellence, and ensuring our partners deliver exceptional brand standards across Europe.

This is a pan European role working with franchise partners across up to 16 countries, offering significant international exposure and the opportunity to build broad, career enhancing experience across diverse markets.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some brilliant perks to sweeten the deal:

Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
Annual discretionary bonus scheme based on business results and individual contribution
Smart pension plan with up to 10% employer match
Private medical cover
50% discount in all Costa-owned stores, and 25% off in other participating stores
Access to the Costa Financial Support Fund
And that’s not all – explore more of our perks https://bit.ly/costaperks.

What you’ll do

Being a Retail Franchise Manager is about so much more than coffee. With exposure to 16 European markets, this role offers a unique opportunity to broaden your operational, commercial and cultural experience within a global brand. It’s your chance to stir up real success – which means you’ll:

You’ll work closely with franchise partners across multiple European markets, acting as Costa’s operational excellence and joint business planning lead while balancing local market needs with brand consistency.

Lead Joint Business Planning and Costa Business Reviews with franchise partners, ensuring actions are agreed, implemented, and tracked across Finance, Operations, Marketing, and Property.

Drive operational excellence and brand standards through audits, coaching, and remedial actions, guaranteeing compliance with Costa Check and delivering exceptional customer experience.

Support partners with training, tools, and processes by embedding the Costa Learning Journey, accrediting trainers, and supporting consistent delivery of skills and standards.

Execute new operational standards and marketing initiatives across multiple markets, ensuring alignment with global brand requirements and commercial success.

Provide hands-on operational support and troubleshooting in underperforming markets, delivering turnaround plans and reporting progress against agreed KPIs.

Who you are

It’s your unique ingredients we’re interested in:

Commercially astute leader with strong financial and operational acumen, including experience managing P&Ls and delivering profitable growth in multi-partner environments.

Influential relationship builder who can engage and influence senior stakeholders internally and externally, demonstrating gravitas and credibility in franchise partnerships.

Strategic problem solver and coach, skilled at developing solutions to operational challenges, driving brand standards, and supporting partners through training and development frameworks.

Organised and results-driven communicator with strong influencing, analytical, and presentation skills, capable of delivering strategic plans and ensuring follow-through to completion.

Where you’ll work

This role is home and field based, with regular travel across Europe to franchise partners and regional locations.