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Join the Fortnum & Mason Guest Experience Team
For more than three centuries, Fortnum & Mason has been celebrated for delivering unforgettable experiences, exceptional service, and of course, extraordinary food and drink. Our Retail Hosts - affectionately known as Red Coats - are the living embodiment of that legacy. With unmistakable charm and a touch of theatre, they bring our history and our stories to life, turning every visit into a moment guests remember long after they leave.
We are now looking for an experienced and exceptional Retail Host to join our Guest Experience team and help ensure every interaction feels joyful, warm, and uniquely Fortnum’s.
Why Work For Us:
*Subject to terms and conditions of employment
What You’ll Do:
What We’re Looking For:
It Would Be Great If You Also Have:
Why This Role Is Special:
You’ll be part of the team that creates the very first — and often the most memorable — impression for every guest who steps through our doors. From sharing the stories behind our world-famous hampers to guiding visitors through our extraordinary food halls, your presence ensures Fortnum’s continues to be a place of wonder, warmth and delight.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.