Retail Manager - FTC

We’re Landsec

We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.

We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.

The Role:

It’s an exciting time for us at Landsec and we’d like you to play a key part in how we create great experiences for people as well as helping retailers make and save money. Reporting to the Business Development Manager, you’ll be the first point of contact for our retailers and food & beverage operators. You’ll drive the vibrancy and vitality across our central London properties by proactively managing brand partner relationships built upon your knowledge and in depth understanding of retail and food & beverage to grow sales in line with agreed targets. We’ll be looking for someone who has a broad retail background, is commercially driven, with a “can do” attitude, and the skills to help optimise sales in the across our London properties. Developing a understanding of the Workplace arena and working with their teams across the buildings we own in London and elsewhere will be a core requirement for this role. To work in collaboration with the workplace team to ensure an understanding of the operational workings of the portfolio, ensuring retail operational standards are upheld and that brand partner issues are handled efficiently and thoroughly in collaboration with your Workplace colleagues.

• Salary: Competitive

The Team:

You will be working alongside the Business Development Manager but with no direct line management.

What you will be responsible for:

Key tasks of the role:

• Identify opportunities to drive sales and density using commercial expertise. Working with retailers and food & beverage brands to understand their business and marketing strategy in order to optimise sales.
• Develop and implement an effective CRM strategy working with all brands to support the strategic asset plan.
• Use industry/ brand knowledge and insight to drive sales and income growth.
• Attend leasing meetings articulating centre performance as appropriate and support leasing teams with viewings.
• Develop a plan to manage any void units from window vinyl to temporary lettings.

Brand Partners liaison:

• Undertake regular brand visits in order to develop and maintain effective working relationships, gain insight and knowledge around performance.

Analysis:

• Collate and analyse daily, weekly and monthly sales data, ensuring the data is an accurate record of trading activity. Provide weekly trading and footfall data to internal stakeholders within agreed timelines.
• Collate, analyse and review all available data to help understand the retail, leisure and managed operations performance and variances against last year and last week and centre budgets. Benchmark by category and zone performance.

Guest experience, training & coaching:

• Work collaboratively with the centre team to ensure the delivery of excellent experiences.
• Take the lead in delivering effective Centre Induction Training for all new brands covering both operational and commercial requirements.

Central Marketing:

• Align communications with the central marketing team(and appropriate marketing with Workplace).
• Working with the marketing team develop awareness and participation in the centre’s website and promote the centre’s and brand offers in order to drive sales.

Your skills, experience and qualifications:

Essential criteria

• Retail management, Shopping centre, leisure or food and beverage experience
• Proven experience of delivering sales growth
• Experience of building and maintaining effective relationships with a range of stakeholders

This is a 12 month FTC.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.