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Copyright © 2026
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Vacancy title
Retail Manager - Full time or job share
Closing date
05/02/2026, 16:00
Advertising basis
Permanent
Actual starting salary
£37,111
Salary range or pay band
HEO £37,111 to £45,378
Allowances
No
Work pattern
Full time (not suitable for candidates who wish to work on a part time or job share basis)
Group
Education, Culture and Welsh Language
Directorate
Cadw
Branch
Visitor Experience & Business Development
Location (s)
South East Wales
Main office base
Merthyr Tydfil
Purpose of post
This post reports to the Senior Commercial Manager and has line management of 2 Executive Officer and 2 Team Support staff. The role will lead on all retail matters within Cadw, developing an improved and more profitable offer to ensure the goods and services Cadw provides are commercially viable and all systems are compliant and efficient.
The post holder will oversee the team in the operation of retail across all sites, including all sales analysis, logistics of stock control and financial reports and will devise and implement a Retail Strategy for Cadw.
This role will take responsibility for growing retail income for Cadw by at least 5% year on year in line with Departmental targets. The post will also play an integral part in the management of the EPoS system introduced in 2021. A strong working knowledge and experience of retail in the heritage sector would be an advantage to reflect the diverse needs of multiple sites.
Key tasks
Development opportunities
This is a wide-ranging role for someone with strong retail management experience ideally having responsibility for maximising retail income from multiple sites. Experience in the heritage/cultural sector would be an advantage. Candidates must have a flair for retail and a real commercial drive to improve the retail income generated at Cadw’s sites.
You will gain unique experience delivering across multiple sites, nation-wide, working with varied departments within government. On the job training and external training is offered along with structured CPD sessions and Development Plans. Promotions and lateral move opportunities are available across Welsh Government.
Other vacancy related information
CV
Candidates are asked to submit a CV in order to provide evidence of experience of working in retail management across multiple sites and responsibility for generating over £2m retail income per year.
Location - South East Wales
The post requires the candidate to be in Welsh Government Merthyr office at least one day per week to review products, work on EPoS system which is in Merthyr, print bar codes for sites, review product samples and meet retail team.
Other Information
Applicants should have at significant experience of working in retail management across multiple sites and with responsibility of generating a minimum of £2m retail income per year.
Travelling to sites is required as part of this post.
Applications are welcome from people who work full-time or as part of a job share (minimum 37 hours over 5 days with overlap). It is expected that if you apply as a job share partnership, this arrangement is in place when submitting your application and please make it clear on your application forms that you are applying as part of a job share partnership.
Merit Order
In the event of two or more candidates having the same total score, the following criteria will determine a merit order to which candidate will be appointed.
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
Vetting level
Basic
Number of posts
1
Contact point for further information regarding the post
cadw.hr@gov.wales
Welsh language requirements
3 - Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.
Understanding by reading
0 - No skills
Speaking and being understood
0 - No skills
Understanding by listening
0 - No skills
Writing and being understood
0 - No skills
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
Behaviour 1
The selection process and stages are:
Making Effective Decisions
Analyse and use a range of relevant, credible information from internal and external sources to support decisions.
Behaviour 2
Changing and Improving
Work with others to identify areas for improvement and simplify processes to use fewer resources.
Behaviour 3
Managing a Quality Service
Develop, implement, maintain and review systems and services to ensure delivery of professional excellence.
Behaviour 4
Seeing the Big Picture
Align activities to contribute to wider organisational priorities.
Evidence to provide
CV, Experience questions
Experience 1
Experience of working in retail management across multiple sites, where the principal aim of the role is income generation. Applicants should have significant and proven ability to manage budgets of over £1m and be responsible for generating a minimum of £2m retail income per year.
Experience 2
Ability to establish and maintain effective relationships with a range of internal and external stakeholders to deliver clear retail outcomes.
Experience 3
Ability to lead on driving retail income with proven experience of devising new tactics and ideas to grow retail income across the estate.
Strength 1
Resilient
Strength 2
Problem Solver
You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules
If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
Nationality Requirements
This job is broadly open to the following groups: