Retail Operations and Online Sales Manager

Retail Operations and Online Sales Manager

Based in Hertfordshire – 3 days across retail sites, 2 days at St Elizabeth’s, Much Hadham

Full-time – 37.5 hours per week

£33,610.91- £38,603.97 per annum (depending on experience)

Build something meaningful. Lead with purpose. Make every purchase count.

About St Elizabeth’s Centre

Nestled in 60 acres of peaceful countryside, St Elizabeth’s is a national charity that has supported children, young people, and adults with complex medical and learning needs for over 120 years. We provide a specialist School, College, residential care, supported living and on-site health services.

Our mission is to help every person we support Live Life to the Full, and our values — aspirational, collaborative, joyful, and compassionate — are at the heart of everything we do.

About the Role

We’re excited to be launching a brand-new opportunity at St Elizabeth’s — and we’re looking for a passionate and experienced Retail Operations and Online Sales Manager to lead the next phase of our retail journey.

You’ll be responsible for overseeing our five established charity shops while spearheading the development of our first-ever online retail presence. From creating a digital sales strategy to building out ecommerce channels, this is a chance to put your stamp on a growing area of income generation and make a real difference to the lives of the people we support.

If you love the energy of the high street and the innovation of online retail — and want to use your skills for good — we’d love to hear from you.

Key Responsibilities

• Oversee day-to-day operations of our five high street charity shops, ensuring exceptional customer experience, sales performance and brand consistency.
• Develop and launch our online retail sales function from scratch — selecting platforms, setting up logistics and creating a customer-focused digital experience.
• Line manage and support shop managers, nurturing high-performing and engaged retail teams.
• Establish robust systems for stock management, gift aid registration, merchandising, reporting and volunteer engagement.
• Collaborate with Marketing and Fundraising to promote campaigns, events and storytelling across both in-store and digital channels.
• Use insights and analytics to identify growth opportunities and drive innovation across the retail estate.

About You

You’re a retail leader who thrives on both strategy and hands-on delivery. You’re commercially savvy, people-focused, and energised by the opportunity to build something new.

You will have:

• Experience leading operations across multiple retail sites or as a senior store/area manager
• Knowledge of online retail platforms or the confidence and curiosity to develop this area from a standing start
• A proactive, problem-solving approach and a drive for results
• Strong people management and communication skills, with the ability to coach and develop others
• Experience in charity retail or values-led organisations (desirable but not essential)
• A full UK driving licence and access to a car (essential due to travel between sites)

Why work for St Elizabeth’s?

This is your chance to shape the future of our charity retail and digital trading strategy — while being part of a collaborative, passionate and values-led team.

We offer:

• From 23 days’ holiday + bank holidays (increasing with service)
• Free on-site parking and discounted gym membership
• Life assurance and employee recognition scheme
• Eligibility for Blue Light Card – discounts on top brands
• Confidential Employee Assistance Programme
• Fully funded DBS
• Contributory pension scheme with up to 6% employer match
• Recommend a friend scheme (£1000 for eligible roles)

How to Apply

Apply now by completing an application form and uploading your CV. Applications will be reviewed on a rolling basis — we recommend applying early, as we may close the advert once enough strong applications are received.

Please note: We are not located on a public transport route, so having access to transport is helpful.

Final salary offer is dependent on experience, qualifications, and the role level.

Safeguarding & Inclusion

St Elizabeth’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. An enhanced DBS check is required for this role.

We are proud to be an Investors in People and Disability Confident Employer. We welcome applicants from all backgrounds and communities. If you require reasonable adjustments, please contact us at [email protected].

Ready to launch a new chapter in charity retail? Join St Elizabeth’s and help shape a better future.

Registered Charity: 1176777

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