Retail Operations Coordinator (Mat Cover)
Company
Location
London, England, United Kingdom
Posted At
8/18/2025
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Description
Position
DEPARTMENT: RETAIL
LOCATION: LONDON
REPORTS TO: RETAIL OPERATIONS MANAGER
DIRECT REPORTS: NONE
PURPOSE OF THE ROLE
Liaison between Head Office and Retail Field Team. Fully support Retail Operations team in daily tasks and projects to support the field and store based team, sales reporting and general admin to ensure retail excellence at all POS.
Position
Main Responsibilities
Profile
At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.
Are you currently an LVMH employe ?
Please apply online directly on our internal job board, voices.
DEPARTMENT: RETAIL
LOCATION: LONDON
REPORTS TO: RETAIL OPERATIONS MANAGER
DIRECT REPORTS: NONE
PURPOSE OF THE ROLE
Liaison between Head Office and Retail Field Team. Fully support Retail Operations team in daily tasks and projects to support the field and store based team, sales reporting and general admin to ensure retail excellence at all POS.
Position
Main Responsibilities
- Produce daily, weekly and monthly communications to Dior Ambassadors and Field Team
- Liaising with Commercial, Marketing and Merchandising teams to ensure strong Dior Ambassador communication through communication channels (newsletter, email, text, etc)
- Prepare daily, weekly and monthly retail sales and client KPI reports for management and Retail Field Team
- Support with all digital tools back office admin
- Support with store queries relating to Retail Systems via appropriate channels
- Ensure purchase orders and invoices are cleared in a timely manner via SAP
- Ensure accurate tracking of all retail cost POs in-line with Retail budget
- Support with store agency bookings and invoicing
- Prepare Dior Ambassadors store based incentives – communication, tracking and execution
- Ensure retail excellence in all operational processes, including digital tools
- Coordinate Dior Ambassadors Events relating to Retail Department
- Manage in store Stationery and stock holding to ensure cover in stores
- Coordinate & assist with booking all retail excursions including hotel, flight & activities bookings
- Prepare retail and external meetings
- Support Head of Retail & Retail Ops Manager in producing best in class presentations
- Manage Retail Operations stock, ensuring cover for send outs
Profile
- Graduate with strong analytical skills and excellent communication skills
- Experience in sales and or marketing within the luxury environment would be a distinct advantage but not essential.
- Microsoft office: Excel, Word and Powerpoint
- SAP (preferable, not essential)
- Fluent in English
- Analytical skills
- Commercial Awareness
- Highly numerate
- IT skills
- Solid interpersonal skills
- Organised
- Self starter
- Team player
- Proactive attitude; can do attitude
At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.
Are you currently an LVMH employe ?
Please apply online directly on our internal job board, voices.
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