Retail Store & Cafe Manager

Job Description:

Role: Retail Store & Café Manager (Temp to Perm)

Hours: 40 hours per week, over 5 days (including weekends & bank holidays)

Department: Retail

Reports to: Head of Wholesale & Retail

About Crafter’s Companion: 

Founded by Sara Davies, Crafter’s Companion is one of the UK’s leading manufacturers & retailers of crafting supplies. The joy of making is at the heart of what we do, and our Evesham store is a celebration of this. A friendly, community-focused craft store and café where creativity, connection, and great coffee come together! From yarn lovers to papercrafters, to first-time workshop attendees, we aim to inspire everyone who walks through our door.

About the Role:

We’re on the look out for a passionate Store Manager for our flagship Evesham store. This role will take the lead in creating a warm, welcoming space that people love returning to. You’ll oversee the day-to-day running of the shop, café, and workshop/events calendar, support and develop a brilliant team, and help us continue to grow as a creative hub in the community. You will be responsible for driving sales, and working to a budget set by the business.

We are currently on the look out for a temporary Store Manager, for a 3-4 month contract - this would have the potential to move to permanent role.

Key Responsibilities:

• Leading, supporting, and motivating a retail & creative team.
• Harnessing community within our store.
• Handling customer queries, feedback, and customer needs with care.
• Building relationships with regular customers, workshop hosts, and local makers.
• Managing daily store and café operations, ensuring smooth service.
• Maintaining a clean, inviting, beautifully presented space.
• Overseeing visual merchandising, product displays, and seasonal themes – in line with company campaigns set by Marketing.
• Supporting cafe staff when needed.
• Stock administration for café, where needed.
• Planning and coordinating workshops, craft clubs, and in-store shopping events.
• Working with local artists, teachers, and small businesses.
• Helping to promote events through in-store signage and online channels.
• Creating an uplifting, inclusive & approachable environment for all skill levels.
• Managing store stock (both CC stock & third-party brands).
• Managing & nurturing supplier relationships with third party brands.
• Monitoring waste, inventory, and café supplies.
• Monitoring & managing Health & Safety, and food hygiene standards in café.
• Support budgeting, cash handling, reporting, and sales targets.
• Tracking workshop bookings, event revenues & margins.

Person Specification:

Qualifications & Experience:

• 5+ years previous experience in a managerial retail role is required.
• Experience of managing a café would be preferred but not required.
• Food hygiene and safety training would be advantageous, but also not required.

Skills & Abilities:

Our key candidate will be:

• A confident leader, with strong communication skills.
• Able to manage and motivate a diverse team.
• Organised, proactive, and comfortable juggling multiple tasks.
• A warm communicator with strong customer-service skills.
• Comfortable with scheduling, ordering, and POS systems.
• Interested in craft or expressing creativity (ideal but not essential).
• Able to remain calm and efficient under pressure in a busy retail and café setting.
• Committed to delivering outstanding customer service and maintaining high operational standards.
• Able to drive sales and think creatively about how we shape events and drive footfall to store.

What We Offer:

• Staff discount.
• Pro-rata Holiday Allowance.
• Free Parking.
• A positive, supportive workplace where creativity is encouraged.

Benefits:

• Employee discount
• Free parking
• On-site parking
• Store discount