Retail Store Manager

Natuzzi searching for a Store Manager for Natuzzi Edition Stoke-on-Trent Store.

NATUZZI EDITION STORE MANAGER:

Natuzzi takes pride in fostering a work environment that is based on respect, honesty and enthusiasm. A Company that exceeds expectations in every step, from showroom presentation, through the phases of the Selling Ceremony, until the delivery of the product to customers, with a dedicated follow-up. A Company that offers opportunities to succeed, to learn and to grow.

Short Role Description:

Our experienced Store Manager is a trained retail professional, with a design and/or furniture background, who is passionate about luxury home furnishings and skilled to create durable relationship with customers. A Brand Ambassador, who strongly believes in the Brand and its Values. The Store Manager is responsible for the entire management of the Store: Sales, Budget, Store Staff, Retail Operations, in-store Comm., Customer Care, CRM.

The Store Manager’s objectives are measured by the achievement of dedicated KPIs, with the constant aim to maximize sales, while providing to the customers an excellent shopping experience and increase customers’ loyalty.

MAIN RESPONSIBILITIES:

Sales Budget and Store P&L:

• Achieve and exceed Store sales goals
• Store Sales Performance Analysis. Define specific Action Plans to achieve objectives
• Define sales staff sales budget, kpi’s targets and qualitative objectives. Lead individual and team performances
• Store cost management and monitoring;

People Management:

• Transfer Company values
• Follow Company managerial style
• Analyze sales store staff results , assign sales objectives (daily, weekly, monthly and quarterly)
• Strong focus on store Kpis’s improvement and business growth
• Guide and manage sales staff through continuous coaching activities using feedbacks
• Organize staff one-to-one meetings sharing feedbacks and dedicated individual action plans (weekly/monthly/quarterly)
• Agree sales results and action plans with District Manager/Country Manager
• Responsible for store recruitment
• Guide the induction plan for new hiring

Customer Experience:

• Guarantee within the store the implementation of all sales tools and guidelines concerning Selling Ceremonies, In-store communication, Visual Merchandising, use of Customer Cards
• Ability to deliver Story Telling, Brand Heritage, Product Story and create a Customer Experience
• Visit , analyze and be informed on Competitors
• Manage after sales matters and customers’ claims
• Increase CRM store customer list

Local Marketing:

• Propose/Adopt the store events calendar defined and approved by Country Manager/HQ Marketing Team
• Support the organization of marketing events/activities
• Prepare feedback reports
• Guarantee KPIs Monitoring and manage CRM activities as defined by Corporate;

Job Profile:

• Economic, Business and Administration Degree or Interior Design/Architecture Education ;
• Previous experience (min 5-7 years) of store management and staff management in Furnishing Companies or in Luxury and Fashion Brands;
• Confident in working to monthly targets, reporting and strong professional sales approach
• Business Oriented
• Experience with a POS system and proficient with MS Office software
• Capacity to use Interior Designing Tools such as 3D Cinema - Auto CAD;
• Outstanding Problem-solving skills;
• Leadership in sales store staff management;
• Good standing and good communication skills;
• Team spirit and Team builder;
• Team coaching skills in terms of listening, getting feedbacks, motivating, and improve the qualitative competencies of his Staff
• Understand and analyze customers’ behavior with the aim to implement all actions that lead to convert each visitor into buying customers. Guarantee that all guidelines of the Selling Ceremony are followed by the staff
• Business and customer Oriented
• Analyze and monitor sales results and costs (by store management KPIs)
• Entrepreneurial approach and attitude
• Strong knowledge, experience and contacts within the A&D industry.

Work details:

• Location: Stoke-on-Trent, England, United Kingdom
• Salary: fixed + MBO

If you are in line with the above profile we are searching for, please send us your updated resume and your availability for a first call interview.

• (*)Data Privacy Informative: We'ld keep your CV for next 6/12 months for future needs related to the recruitment process. For a complete informative about the processing of personal data, please refer to our website (www.natuzzi.com, www.divaniedivani.it).