Retail Supervisor (Music)

The Retail Supervisor is a key delivery role with both our commercial team and our visitor team – it contributes to creating an outstanding visitor experience that helps to drive spend within our varied retail areas. This particular role will focus primarily on our music and event retail.

You’ll manage the on the day gig retail offering for events ranging up to 4,500 attendees including briefing the retail staff, overseeing the count-in and count-out and being the key contact for touring merch teams.

You’ll contribute to ensuring a successful and smooth retail operation as part of a larger event team.

Retail supervisors are also instrumental, on non-event days, in advancing the retail for the show and ensuring they are appropriately staffed.

Retail Supervisor Responsibilities include -

• Take delivery, and confirm counts for merchandise brought into the venue by touring parties
• Ensure a smooth and successful retail operation throughout the show
• Confirm the count out of the merchandise at the end of the shift
• On the day management of retail staff to ensure they are fully briefed and confident in their roles
• Arrange the display of the retail merchandise
• Work with the wider Event team to ensure retail is a successful and safe part of the event
• Champion Equality, Diversity, Inclusion and Accessibility, ensuring Aviva Studios provides a consistent experience to all visitors
• Contribute to the pre-show advancing for gig merch

Retail Supervisor Person Specification includes -

ESSENTIAL

• Ability to motivate and lead/supervise teams of people in the delivery of outstanding experiences and services, working efficiently and collaboratively
• Ability to work calmly under pressure in a fast-paced environment, and problem-solve on the ground
• Understanding of selling merchandise within a busy gig or event environment
• Experience of handling payments, resolving financial discrepancies, stock taking and handling valuable goods
• Willingness to work evenings and weekends as part of a regular working week
• Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
• Willing to get take relevant statutory checks eg DBS (Factory International can support with processing and payment)

DESIRABLE

• Experience working in a large-scale music venue
• Up to date with the latest merchandise trends
• Excellent organisational and communication skills with the ability to manage multiple priorities effectively and communicate with a broad range of people from different backgrounds
• Good IT skills, including proficiency with Microsoft office programs and the ability to pick up systems quickly
• Enthusiasm for training, mentoring and support of emerging talent