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Department: People
Location: London
Description
Responsible for identifying, attracting, and securing top retail talent across multiple store locations.
Partnering closely with Area Managers, this role drives strategic hiring by creatively sourcing candidates, spotting future talent, and supporting succession planning. With a strong focus on business partnering, market insight, and employer brand, you will play a key role in sourcing high-performing teams that deliver exceptional customer experiences.
Key Responsibilities
- Own end-to-end recruitment for retail roles across stores and regions.
- Work closely with hiring managers, presenting them with high-calibre candidates and guiding them through the recruitment process.
- Build and execute creative multi-channel sourcing strategies (LinkedIn, job boards, local communities, social, events etc).
- Proactively map talent pools and build pipelines for hard-to-fill or high-turnover roles. Understand store-level and regional challenges, aligning hiring strategies with business needs.
- Act as a trusted advisor to Area Managers and retail leadership.
- Conduct regular reviews with retail partners to evaluate talent needs and succession gaps.
- Leverage Retail Recruitment Champions to support local hiring initiatives.
- Organise and support recruitment assessment days for new store openings and volume hiring needs.
- Deliver an exceptional candidate experience.
- Consistently promote the Mountain Warehouse and Animal brands to attract top talent.
- Monitor and strive to improve KPIs (time to hire, quality of hire, candidate satisfaction, diversity metrics).
- Use hiring data to inform decision-making and contribute to operational meetings.
- Champion internal mobility by connecting internal talent with opportunities before sourcing externally.
We Would Like To Meet Someone Who Is
- Experience managing a high-volume portfolio of roles independently.
- Strong background in either in-house or agency recruitment, with exposure to the Retail industry.
- Excellent communication and stakeholder engagement skills across all levels.
- Confident user of ATS platforms and reporting tools to track progress and outcomes.
- Proactive and organised approach, with the ability to manage competing priorities.
- Awareness of inclusive hiring practices and employment legislation, with a willingness to support our wider Diversity & Inclusion strategy
- Strong negotiation skills
- Flexibility for occasional UK travel
Benefits
- Competitive salary and benefits package
- Flexible/Hybrid working
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
