Retail Technology Lead Engineer

This is a hybrid role based from home and our office in Leicester.

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that’s what we do.

We’re the UK's number one choice for homewares because we make home life lovelier for our customers.

We’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home. At Dunelm we understand the importance of investing in our Store Technology. We are upgrading tills to the latest tech, deploying Self-Checkout and Customer Wi-Fi. We’re now expanding the team to support our next investment in Handheld Terminals and a Mobile Device Management platform, to support RFID in our Stores.

What you’ll be doing

As a lead in the ‘Retail Technology’ team you’ll manage engineers and oversee technology strategy in Dunelm Stores including:

• Handheld Terminals (HHTs) & Mobile Device Management (MDM)
• Service Tills and Self-Checkout Tills (SCO)
• Payment Terminals
• VoCoVo In store communications
• Windows PCs
• Printing

You will lead a team of Engineers, conducting 121s, setting clear objectives and monitoring progress.

As a lead member of the team, you will take ownership of the entire lifecycle of these technologies:

Planning & Selection:

• Working with Product to understand business needs and define technical requirements.
• Evaluate in our stores and select technologies.

Deployment

• In store testing
• Work with partners to rollout to our stores.

Operations & Maintenance

• Apply updates, patches, and routine maintenance.
• Work with partners to provide in store support.
• Problem management
• Creating documentation for support teams / partners

Optimise & Upgrade

• Identify opportunities for improvement.
• Plan and execute upgrades to enhance user experience.

As part of this role, you'll travel to stores to support the rollout of new technologies and system upgrades. To ensure minimal disruption to our colleagues and customers, occasionally this work will take place out of hours.

All travel and out of hours work, will be planned in advance.

You’ll work with our trusted partners who will provide resource for store wide rollouts and on-call / incident support.

As a lead you will manage our Partners to ensure their work is completed to the highest standards and in a timely manner.

What we’ll look for in you

We’re looking for someone with strong leadership and technical expertise in onsite technologies in retail or other sectors.

Essential Skills & Experience:

• Leading a team of Engineers
• Managing Android HHTs
• Mobile Device Management Platform
• Scripting & Automation
• Windows Deployment Technologies