Retention Executive

An exciting opportunity has arisen at Listers Mercedes Benz Lincoln. Due to the success of The Central Funding Unit, we are looking for an enthusiastic and customer focussed individual to join the team as a Customer Relationship Executive for the Mercedes brand.

Hours of work are Monday to Friday, 8:30am to 6pm, with one late finish at 6:30pm on a rota basis. 1 in 2 weekends are also required.

OTE up to £32,000 plus benefits.

This is a varied and interesting role which would suit someone with previous experience in a sales orientated environment.

The Role will include but not be limited to:

• To Prospect all researched and identified customers with a view to making showroom appointments
• To co-ordinate the appointment with both the Customer, Reception Staff and the Retail Managers to a high standard
• Post visit customer care calls to establish outcomes and next actions
• To accurately update a workbook with all contacts, showroom appointments and sales
• Ensure your department is self-audited and all relevant documentation is filed correctly
• Actively work towards achieving your daily appointments booked and sales targets
  
  

The Candidate:

• Has an outstanding record of sales achievements
• Is highly organised
• Has excellent written and oral communication skills
• Experienced in explaining complex products to both business and retail customers
• The ability to use their initiative to provide impeccable customer service
  
  

The successful applicant will be targeted and challenged to ensure our showroom appointments and sales are in line with monthly plans.

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events