Returns Administrator - Part Time

Basingstoke, England, United Kingdom

7/4/2025

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

In this role, you will be vital in ensuring that all hardware warranty returns for our Smart Metering contracts are processed efficiently, tracked accurately, and meet our contractual obligations.

What You’ll Be Doing

• Manage and track returned items through the entire RMA (Return Material Authorisation) lifecycle—from receipt, diagnosis, and repair to return to the customer.
• Analyse both current and historic RMA data to identify root causes and trends.
• Highlight opportunities for proactive maintenance of devices to reduce future returns.
• Prepare and present reports on past activity and future projections to management.
• Coordinate RMA activities with internal teams and external stakeholders.
• Support spares audits with the Inventory Manager as needed.
• Identify and recommend process improvements within the RMA function.
• Build and maintain strong working relationships with stakeholders across the business.
  
  

What We’re Looking For

• A detail-oriented individual who takes pride in accuracy and organisation.
• A natural communicator with the ability to collaborate effectively across teams.
• Someone passionate about continuous improvement and process optimisation.
  
  

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.