Revenue Operations Lead

We are hiring our first dedicated Revenue Operations Lead to build and manage the core systems, reporting, and processes that will enable our Sales, Marketing, and Partner teams to scale effectively. This is a hands-on role for someone who combines technical expertise in Salesforce and GTM systems with a strong understanding of sales and marketing processes. Understanding what good Revenue Operations looks like, and getting stuck in with implementation. You will design and maintain data flows, reports, and workflows while establishing the processes that drive reliable forecasting and efficient lead management.

This role is ideal for someone who thrives on building from the ground up and wants full ownership of Revenue Operations. You’ll shape the infrastructure that underpins how Sales, Marketing, and Partners go to market — evolving today’s systems into a best-in-class engine for scale. Backed by PSG Equity’s investment and a major push in Sales and Marketing resources, you’ll have the mandate, visibility, and support to drive strategic improvements while rolling up your sleeves on implementation. For the right candidate, this is a chance to define how Revenue Operations looks at Glasswall, take it in your own direction, and play a pivotal role in accelerating the company’s next phase of growth.

Key Responsibilities:

Marketing Operations

• Lead & Opportunity capture enablement across all inbound and outbound channels.
• Engineer streamlined workflows to ingest, enrich, and route leads from websites, campaigns, events, and partner portals.
• Manage and optimize marketing automation and tools (e.g. Lead Forensics, Sales Navigator, Pardot, Snitcher), ensuring accurate data sync with Salesforce.
• Automate and track opportunity creation tied to partner deal sources, with attribution and reporting aligned to GTM goals.
• Deliver reporting on marketing performance (campaign attribution, UL→MQL→SQL conversion, ROI) to demonstrate pipeline contribution.

Salesforce & Tech Stack

• Serve as the primary Salesforce administrator: configure fields, validation rules, workflows, and automation.
• Build and adjust custom reports and dashboards, including using light Apex coding or scripts where needed.
• Manage user access, permissions, and overall system governance.
• Integrate Salesforce with GTM tools (HubSpot, Outreach, LinkedIn Sales Navigator, partner portals).
• Coordinate with external specialists for more advanced development work if required.

Reporting & Analytics

• Deliver timely, accurate dashboards and reports for Sales, Marketing, and Executive leadership.
• Provide clear insights into pipeline health, conversion rates, ARR, NRR, and marketing ROI.
• Enable self-serve reporting and ensure data quality and consistency.

Pipeline & Forecasting Discipline

• Define and enforce pipeline stage definitions, lead routing, and handoff processes across BDRs, AEs, and Customer Success.
• Partner with Sales leadership to implement a structured, reliable forecasting process.
• Track partner-sourced and marketing-sourced opportunities with clear attribution.

Strategic Initiatives

• Support the development of partner deal registration and co-selling workflows.
• Evaluate and implement new GTM tools to support scaling.

AI & Next-Gen Automation

• Identify and deploy AI-powered enhancements across Revenue Operations—e.g., Salesforce Agentforce, predictive scoring, lead prioritization, and AI-powered alerts.
• Support Finance, Sales and Marketing teams from leveraging AI tools to enhance and automate their workflows.

Required Skills:

• Proven Salesforce administration experience (Flows, reporting, automation).
• Ability to create and maintain advanced reports/dashboards, with capability for light Apex coding or scripting to enhance reporting and workflow.
• Strong understanding of B2G/B2B (Enterprise) sales and marketing processes.
• Experience integrating multiple SaaS GTM tools (marketing automation, sales engagement, partner platforms).
• Detail-oriented and process-driven, with excellent communication skills and ability to partner across Sales, Marketing, Finance, and Operations
• Interpersonal and relational skills – needed as working across multiple teams and supporting colleagues in Sales and Marketing.

Desirable Skills:

• Experience with partner ecosystem workflows (deal registration, co-selling).
• Exposure to cybersecurity or government-sector sales.
• Familiarity with financial reporting and forecasting principles.

Location:

• London (Hybrid/On-site/Flexible). This role requires an average of one day per week in the office, so you must be in commutable distance to London Liverpool Street.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow, and in return, you help us grow into a stronger, more inclusive organisation.

About Us:

We didn’t start out as a traditional security product. In the beginning, Glasswall was one of only two file sanitisation filters in the US Intelligence Community’s highly classified networks. We are rated #1 by the National Security Agency. We designed Glasswall CDR to protect businesses against the most advanced file-based threats. Today, we’re trusted by commercial and government organisations around the world.

In June 2025 Glasswall officially entered a new era of growth and innovation having been acquired by the leading private equity firm, PSG Equity. This marks a significant milestone for our company—one that underscores the strength of our business, the dedication of our team, and the exciting potential that lies ahead.

With PSG’s strong track record of scaling high-growth cybersecurity and technology businesses, we are better positioned than ever to accelerate innovation, expand into new markets, and deliver even greater value to our clients, employees, and stakeholders.

Cybersecurity is a mission-critical field, and we’ve always believed that staying ahead means moving faster, continually adapting to meet new challenges and investing more boldly in the future. This partnership empowers us to do exactly that—while maintaining the same leadership, values, and commitment to excellence that have brought us this far

We’re excited for what’s to come—so now is a great time for you to join us on our journey.

Inclusion:

At Glasswall we believe that diversity of people and thought are central to our purpose. We are committed to making Glasswall a company that is attractive to people of many different backgrounds. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce.

One of our corporate objectives is to ensure that the organisational health of the firm is highly rated by our employees. We believe that this is only possible if we promote a culture of inclusion and respect across our business. Every six months we survey employees on a range of questions relating to our organisational health. This holds a mirror-up to a business and ensures that we can focus on where we need to do better.

We have an Organisational Health Committee, which is chaired by a non-executive position. The panel has been formed to guide the leadership in taking positive action that supports a good work-life balance, family friendly relations and to be inviting to a diverse range of potential employees.

We also have a Women in Technology Group which has been formed to promote balance in the way that we communicate with, promote, encourage, and support people across our business.

Work/Life Balance:

Our team puts a high value on work-live balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Salary and Benefits:

• Glasswall offers a competitive salary.
• Performance related bonus scheme.
• We offer flexible and remote working options, with hybrid working from our Central London office.
• Office travel and incidental WFH expense coverage.
• 25 days holiday (plus public holidays).
• Private Medical Insurance including mental health support and cancer care.
• Enhanced sick pay.
• Annual investment in training and professional development.
• Company sponsored life, critical illness, and income protection insurance.
• Contributory pension scheme.
• Access to ‘salary sacrifice’ benefits such as Cycle to Work and Tech Schemes.

A successful candidate will live in the United Kingdom and will be able to commute to London.

Glasswall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Application process:

Interested candidates can email [email protected] or visit http://careers.glasswall.com/ to apply.