Department: Operations
Location: UK
Description
About us
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Your new role
Are you a highly organised, detail-oriented professional with a knack for managing complex workflows across multiple teams? We’re looking for an
RFI Technical Coordinator to join our RFP Team within Revenue Operations. This new role is pivotal in ensuring smooth and efficient processes for responding to customer information requests and managing contracting workflows.
Please note - due to business need, we can only accept applications from candidates who reside in the following locations where we have established legal entities: UK, Spain, Germany & Romania.
Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.
What You’ll Be Doing
As RFI Technical Coordinator, you’ll own the end-to-end process for handling complex compliance and customer due diligence questionnaires, covering areas such as information security, data protection, sustainability, CSR, HR, and quality. You’ll manage intake, track progress, and ensure seamless collaboration between Sales, Legal, Security, and other stakeholders. You’ll also support the contracting process for one of our key products, ensuring documents are reviewed, approved, and delivered on time. Where capacity allows, you’ll assist in RFP coordination to help the team respond effectively to customer proposals.
This role is perfect for someone who thrives in a fast-paced, cross-functional environment and enjoys keeping processes running smoothly with precision and accountability.
What You’ll Do
- Own intake, coordination, and responses for complex compliance questionnaires.
- Maintain active trackers and ensure all deadlines, owners, and progress are up to date. Draft first responses using existing tools and maintain a central knowledge base of approved content.
- Coordinate inputs across Sales, Finance, Operations, Security, and Legal teams. Support the contracting process for a key product, including version control, approvals, and handovers.
- Assist with RFP coordination as capacity allows, ensuring timely and high-quality submissions.
- Continuously improve processes and maintain accurate documentation.
Essential Experience
What you’ll bring to the role
- 3+ years’ experience in RFI/RFP/proposal coordination in B2B SaaS or tech environments.
- Proven experience managing complex documentation workflows with multiple stakeholders.
- Familiarity with contracting processes (RFPs, MSAs, DPAs, licensing agreements).
- Ability to work independently while coordinating cross-functional teams.
Desirable Experience:
- Knowledge of regulatory/compliance standards such as ISO 27001 or GDPR.
- Experience working with Sales, Customer Success, Legal, or InfoSec teams.
- Familiarity with procurement portals (e.g., Ariba).
Key Skills:
- Excellent organisational and time management skills.
- Meticulous attention to detail.
- Strong verbal and written communication skills.
- Problem-solving and process improvement mindset.
- Proficiency with collaboration and content tools.
Qualifications:
- Bachelor’s degree or equivalent.
- Project or proposal management certifications are a plus, but not essential.
If you enjoy orchestrating complex processes, collaborating with multiple teams, and ensuring nothing falls through the cracks, this role is for you. Join us and make a real impact on how we respond to our customers and manage our contracts.
Living our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The Talent We Secure Is Fundamental To Us Achieving Our Vision And Our Growth Plans. The Values We Live By Are
We are
brave in the pursuit of better
We are
collaborative and inclusive
We are
always open-minded
We are
from and for the community
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.
We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.
As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.
