RMA & Service Solum UK

CompanySOLUM

LocationLondon Area, United Kingdom

Posted At1/22/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (23.0%).

Occupation Type

Construction operatives not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Join our dynamic SOLUM UK Team as RMA & Service Specialist. An RMA (Return Merchandise Authorization) and service job involves managing product returns, diagnosing issues, and coordinating repairs, replacements, or refunds. Responsibilities include communicating with customers,

processing return requests, maintaining records in a CRM or ERP system, and collaborating with internal teams like quality assurance and logistics. The role requires strong organizational and problem-solving skills to ensure efficient returns and high customer satisfaction.

- Key responsibilities-

RMA Processing : Authorize and manage customer return requests according to company policies. Customer Communication : Serve as a point of contact for customers regarding return status, policy inquiries, and other issues via phone, email, or chat.
Product Evaluation : Inspect returned products to determine the cause of the defect and verify warranty eligibility.
Service and Repair : Perform technical diagnostics and repairs on defective products, following specific guidelines and quality standards.
Record Keeping : Document all return and repair information accurately in a company database or system.Collaboration : Work with other departments, such as shipping, quality control, and finance, to resolve issues and ensure smooth operations.

Reporting : Generate reports on RMA metrics, such as return volume, resolution times, and common failure types.Process Improvement : Identify trends in returns and provide feedback to help improve products and service processes.Inventory Management : Help maintain the inventory of repair parts and tools, performing regular counts and tracking usage.

-Required skills and qualifications-

Customer service skills : Ability to communicate clearly and empathetically with customers, handle inquiries, and resolve conflicts.
Technical aptitude : For technical roles, this includes troubleshooting, repair experience, and familiarity with diagnostic tools and software.
Organizational skills : Strong attention to detail for managing multiple cases, maintaining accurate records, and following procedures.
Computer proficiency : Experience with Microsoft Office, as well as CRM and ERP systems, is often required.
Problem-solving : Ability to analyze situations, identify root causes, and find effective solutions.
Collaboration : Willingness to work effectively with various internal teams to achieve a common goal.
UK Drivers License Required (Will have to drive to warehouse location once a week)