Job Title: Room Attendant
Department: Housekeeping
Reporting to: Executive Housekeeper / Housekeeping Supervisor
The Role, in Spotlight
Step onto the grand stage of luxury hospitality!
Be at the centre of the action: Experience the energy of Newcastle every day as you help create unforgettable guest experiences.
As a Room Attendant in our five-star establishment, you ensure every room is flawlessly presented, every surface polished, every detail attended to, and every space prepared to offer guests a sense of effortless comfort and refinement. Your attention to detail, discretion, and pride in your work help create a stay that leaves a lasting impression of quality and care.
Be part of an amazing team where your contribution is valued, your voice is heard, and your growth is supported!
Key Responsibilities
Guest Room Cleaning
- Perform a flawless daily performance: make beds to perfection, polish bathrooms until they gleam, and ensure furnishings and amenities shine in the spotlight.
- Replenish every essential: toiletries, towels, stationery, and minibar!
- Keep an eagle eye for wear and tear; report issues swiftly to maintain our scene of perfection.
Public Area Cleaning
- Keep lobbies, corridors, restrooms, lounges, and lifts in immaculate condition, offering guests a first impression of elegance and care.
- Refresh busy areas throughout the day, ensuring every step through the hotel feels polished and cared for.
- Restock and maintain public restrooms with precision, ensuring they remain spotless and welcoming.
Presentation & Attention to Detail
- Perfect every element of presentation: from crisp linens and precise towel arrangements to carefully placed floral touches and inviting lighting.
- Follow our standards for layout and finishing touches, ensuring each room unfolds like a scene of five-star elegance.
- Discreetly pass along guest requests or special preferences to your supervisor, ensuring the performance always meets the mark.
Health, Safety & Compliance
- Follow all health, safety, fire, and COSHH procedures with precision.
- Manage and store cleaning products and equipment carefully, treating them as essential tools of your craft.
- Wear your uniform with pride and maintain impeccable grooming, a professional costume ready for every performance.
- Spot and report hazards or maintenance issues immediately, keeping the stage safe for all.
- Participate actively in all training sessions and drills, mastering emergency procedures and hygiene protocols.
Operational Efficiency
- Maintain housekeeping trolleys and storage areas in excellent order, creating a backstage ready for smooth operations.
- Work through assigned areas accurately, turning every task into a polished performance.
- Work seamlessly with the housekeeping team, porters, and front office, creating a flawless ensemble.
General Responsibilities
- Attend every briefing, training, and meeting with focus and dedication, stepping onto the stage of your role fully prepared.
- Engage with guests with grace, confidence, and discretion, leaving a lasting impression with every interaction.
- Uphold our brand’s excellence in every gesture, detail, and action, ensuring a flawless experience.
- Embrace any role assigned to deliver a show-stopping guest experience.
The stage is yours. Bring your talent, your professionalism, and your passion, and help us deliver a guest experience that leaves every audience member impressed. Step forward, the spotlight is waiting!
