Roster Clerk

About Us:

Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.

About the Role: c2c is seeking a detail-oriented and collaborative Rostering Clerk to join our Service Delivery team. In this role, you will support the management team by creating efficient rosters for station, traincrew, and other operational ancillary grades. You will ensure that resources are matched appropriately to work instances, maintaining productivity and compliance with conditions of service.

Key Responsibilities:

• Collaborate with train planning, operational, and station management teams to understand resource requirements and their impact on rosters.
• Build long-term and weekly rosters within codified agreements and employee conditions of service.
• Process annual leave, sickness reporting, managerial requests, and other absence requests.
• Utilize provided resource and planning technology to deliver accurate rosters.
• Provide management and exception reports, and ensure compliance with General Data Protection Regulations.
• Maintain collaborative relationships with stakeholders and ensure fair allocation of rest day working and overtime.

Qualifications:

• General education to GCSE, O level, or equivalent standards including English and Mathematics.
• Strong team player with the ability to support managerial objectives.
• Thorough knowledge of c2c and Network Rail operations, geography, and train plans.
• Experience with industry-recognised systems and technology.
• Practical experience in Health and Safety, welfare, and related matters.
• Detailed knowledge of employee conditions of service and Trades Union agreements.

Company Values:

• Safe: Act in a way that is safe for yourself, colleagues, and customers.
• Honest: Communicate clearly and openly, and follow through on commitments.
• Engaged: Be positive, enthusiastic, and open to new ideas.
• Flexible: Adapt to situations and take personal responsibility for actions.
• Friendly: Treat everyone with respect and listen to their input.

Commitment to Diversity and Inclusion: We hold each other accountable for implementing and continuously improving diversity and inclusion efforts. We take collective responsibility for upholding inclusion as a core value.

How to Apply: If you are a dedicated and detail-oriented professional looking to make a difference in the rail industry, we encourage you to apply. Please submit your resume and cover letter through our LinkedIn job portal.