SaaS Platform Operations Engineer

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impa

ctful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Role

We are looking for a Platform Operations Engineer to innovate, win and grow with us in Theale!

We ask this person to work out of our Theale UK office at minimum one day per week. The following days can be worked remotely from anywhere in the UK.

As Platform Operations Engineer, you'll play a key role in building out the platform capabilities in Bottomline. In strong collaboration with your team members, you will be expected to deliver technical, process and organisational changes, as well as improvements in line with the strategy and vision of our product development and operations group.

How you’ll contribute

Alerting and monitoring

• Configure and review alerting to ensure rapid notification and resolution of incidents,
• Setup dashboard to facilitate the monitoring of our solutions and services

Platform change

• Configure and deliver new services on the platform,
• Create, validate and update runbooks for standard changes.

Platform automation

• Think of smart ways to reduce our manual work.

Product collaboration

• Collaborate with our product team for new services design
• Provide feedback to our product team on possible improvements.

Platform availability

• Develop availability and uptime reporting
• Drive improvements in platform uptime.

Platform Incident Recovery

• Service restoration during incidents
• Create, validate and update service recovery runbooks
• Collaborate with application experts to deliver processes that facilitate “one-click” service recovery capabilities

Always Available Platform

• Participate in the out of hours “on call” rota to ensure industry-leading incident response is in place for production issues that may arise.

What will make you successful?

• Formal training in Computer Science or IT
• Server administration experience on Windows Server and Linux environments (required)
• Hands-on experience with tools such as Gitlab, BitBucket and Kubernetes (important)
• Experience configuring monitoring tools such as ELK, APM, Grafana (important)
• Having already implemented alerts
• Experience working with API technologies
• Comfortable with documentation
• A strong desire to work in a technical environment.
• Ability to learn quickly (esp. in a technical environment).
• SWIFT operations knowledge
• Payment industry knowledge
• Experience working with SQL and SQL Server
• Ability to write automated scripts

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.