Sales Administrator

CompanyHozelock (UK)

LocationBirmingham, England, United Kingdom

Posted At1/27/2026

UK Visa Sponsorship Analytics

Occupation Type

Sales administrators

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Position: Sales Administrator

Hours: Full time

Contract: Permanent

Salary: Competitive

About us:

At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.

We have a fantastic opportunity for an experienced Sales Administrator to join our sales team on a full time, permanent basis. The successful candidate will be responsible for Processing sales orders and shipments, ensuring customer expectations are exceeded throughout the season.

Duties & Responsibilities:

Receive customer orders and enquiries by telephone, email, EDI and fax

Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time

Handle customer enquiries and resolve any problems that may arise

Maintain strong relationships with existing clients to foster loyalty and retention.

Validation of orders – (e.g., to ensure correct order details are input)

Obtain credit approval from Wholesalers

Allocation and release of orders

Issue Pro-Forma Invoices

Deal with document filing in a timely and efficient manner

Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery

Supply stock availability information to Account Managers and customers when required

Coordinate and respond to all correspondence for orders and shipments

Supply delivery information and deal with carrier enquiries

Manage all point-of-sale orders received

Process sample orders

Supporting the account managers with general operations to help reach the team’s objectives

Ensure excellent service is given both internally and externally

Self-motivated to contribute to the success of the department by achieving personal and team KPI’s

Proactively support department growth and make recommendations to improve the customer experience

What are we looking for?

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.
Previous experience in sales administration or relevant administrative roles.
Strong organisational and multitasking skills.
Excellent communication skills, both written and verbal.
A proactive approach and the ability to work independently as well as part of a team.
Knowledge of SAP would be an advantage

Benefits:

Company Bonus scheme (if eligible)
Health Insurance (bronze level)
Employee Assistance Programme
Death in Service Insurance (4 times annual salary)
Discounted Hozelock merchandise
Monthly Cash Draw
Bike2Work Scheme
Wellbeing workshops
Company events
Free onsite parking with EV chargers
Salary Sacrifice EV Scheme
Onsite canteen