Sales Administrator

Aquilo recruitment are excited to be partnering with Ideal heating to recruit a sales administrator to join there fabulous team and forward thinking culture. The role would suit an individual looking to take that next step, a new challenge or new industry. The ideal candidate will have SAP experience but if not full training will be given. The role would suit an individual who thrives in a fast paced varied environment where no two days are the same.

Reporting to the Sales Administration Manager this customer facing role involves being an ambassador for the company dealing with sales enquires and calls into the business across various Groupe Atlantic brands. The job holder will promote the business at all times ensuring the best customer experience whilst encouraging an atmosphere of continuous improvement.

Key Accountabilities include:

• To work within a team to manage inbound and outbound administration activity, via electronic media and the telephone.
• To handle customer order requests to their administrative completion, including the resolution fof all discrepancies, returns and invoice queries.
• To demonstrate an excellent knowledge of Ideal products to drive sales activity and ensure customers’ expectations are exceeded.
• To take ownership of calls and undertake the relevant tasks to complete the customer’s requirements fully.
• To liaise with both internal and external customers to ensure excellent levels of service.
• To provide support to the team manager, participating in cross functional activity.

Essential requirements include:

• Well practised administrative skills with a good ability to multi-task
• Well proven telephone skills, preferably gained in an order processing environment
• Time Management
• Experience of using computer-based systems
• The ability to enter Data correctly and accurately
• Experienced team player
• The ability to work on own initiative
• A high standard of numeracy and literacy
• Good communication skills
• The ability to work well under pressure