Sales Administrator (based in Maidstone - 6 months contract)

About KEF

KEF has earned a reputation as the premier manufacturer of stunning, audiophile-quality audio solutions for modern home theatre, hi-fi, pro-audio, custom installation & personal use applications. KEF products are distributed around the world and have won awards globally.

KEF’s strategy is to expand its product portfolio with premium wireless speaker products to capture a new consumer audience, beyond the traditional Hi-Fi consumer. This requires the establishment of new, high-quality offline and online distribution channels and requires a new approach to the market (incl. a strong focus on Ecommerce and Digital Marketing). This new strategy is part of an exciting journey for a well-established and profitable company with further opportunities for growth in the coming years.

Role Overview

We are seeking a Sales Administrator (6 months fixed term contract) to support our UK sales administration team.

This role is based in Maidstone, UK

Roles and Responsibilities

This role requires a professional individual who can provide dedicated customer and administration support to the European Sales and Service Team. Sales orders are to be processed in line with company procedure and with a focus on excellent customer care.

As the main point of contact for all Sales & Service Administration support for the UK and Europe business, we are looking for an applicant who can assist our commercial retail partners at every interaction point and become a central contact for information on country-specific activity. The person in this role would be expected to stay up to date with new products and features to assist with any enquiries.

The role will include processing orders from retail partners, Country & Sales Managers and online transactions along with day to day maintenance of customer accounts. An ability to work with team members to resolve product or service issues with exceptional customer care is also essential.

The successful candidate also will be required to liaise and effectively communicate with various parties to deliver a seamless customer experience throughout every contact point with the company. This would include working with business partners to arrange collections, returns, deliveries, and answer order queries whilst coordinating with Internal and External Warehouses for stock movements and replenishment.

Personal skills, qualifications and competencies

• Passion for audio and enthusiasm for KEF’s brand values.
• Fluent in English and/or other language
• Computer literate – MS Office / CRM systems
• 3 - 5 years’ experience in a similar role
• Exceptional problem-solving skills with a key focus on the customer’s needs
• A natural flair for communicating and engaging with customers and colleagues with a good telephone manner
• Team player with a ‘can do’ attitude
• Enthusiastic and open to new challenges and ideas
• Able to meet tight deadlines and prioritise workload whilst working in a fast-paced environment – excellent organisational skills are essential

Applicants must be eligible to work in the UK.

For more company details, please visit our website at https://uk.kef.com/.

We offer attractive remuneration package and long-term career development opportunities to the right candidate. Please send your full resume with current and expected salary by clicking "Apply".

We are an equal opportunity employer. The information provided by you will be treated in strict confidence and used for recruitment purpose only.

All personal data collected during the application process will be kept for 12 months after its completion, and will be destroyed thereafter.