Sales Ambassador (Part-Time 2 Days) - Marc Jacobs - Heaven

About Marc

Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’S School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year.

In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.

About Heaven by Marc Jacobs

From suburban alienation to day-glo euphoria, Heaven by Marc Jacobs draws upon the multifaceted impulses of the characters who have made up the Marc Jacobs universe for the past 30 years. Launched in September 2020, its muses span icons, cult heroes, and disruptors. The first retail concept for heaven by Marc Jacobs opened on Fairfax in Los Angeles, California, in April 2021. A second location in London’s Soho district opened in March 2023. The store carries a full assortment of clothing and lifestyle products and serves as a gateway into the sprawling and enigmatic world of Marc Jacobs. The brand is also carried in Dover Street Market locations, mini heaven universes that mirror the space and energy of its stores.

Job responsibilities

Objective of the role

As a Sales Ambassador for our Heaven, Soho store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

Main Responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image
• Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner
• Gather the client’s CRM details to enlarge your client book
• Drive your product knowledge by keeping up to date with fashion trends
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended
• Support control and management of stock

Profile

• A minimum of 2 years’ experience in sales in a luxury, high fashion environment
• Experience in selling RTW / LG
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Marc Jacobs Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage