Sales Associate - Jewellery

Company

Liberty.

Location

London Area, United Kingdom

Posted At

9/1/2025

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Description

Role

Sales Associate

Purpose

To provide customers with a personable, knowledgeable, and luxury level of customer service, with a particular interest or experience in jewellery. All sales opportunities should be maximised to achieve and strive to exceed personal, team, and store KPIs and targets. The role involves working as part of a team, supporting peers, seniors, and new starters. The candidate will represent the Liberty brand through behaviour, actions, and adherence to company standards

Key Responsibilities

Service for Sales: Provides service excellence to maximise sales

Is visible on the floor
Acknowledges all customers to the department
Engages with customers by approaching them and initiating conversation
Asks open ended questions to establish customer needs
Confidently demonstrates product knowledge
Maximises sale by offering additional products and services
Overcomes objections by offering alternatives
Operates till efficiently
Informs customer of current events and promotions
Takes every opportunity to promote and open Liberty Loyalty Card
Takes personal responsibility for ensuing customer problems are resolved
Creates further selling opportunities by taking customer details and contacting them to give them a reason to return

Standards:

Creates the environment to give the customer the best shopping experience
Ensure fixtures are fully stocked with balance of sizes and range
Checks stock to ensure it is currently ticketed and security tagged
Prepares for the day by dusting and cleaning fixtures
Monitors fitting room throughout the day to ensure it is welcoming for every customer
Keeps stockroom tidy and organised
Attends to deliveries within day of arrival
Keeps till area tidy and free of unnecessary clutter
Keeps till areas stocked of tissue paper and bags
Adheres to dress code and is well groomed to represent luxury brand

Knowledge, Skills and Abilities

Excels in achieving personal goals
Consistently delivers a great performance
Has a strong customer centric focus
Works well with others.
Demonstrates a real drive for excellence
Up to date with current trends and relevant brands.