Sales Consultant (Bespoke Printing)

Bespoke Sales Consultant – Mount Street Printers | Mayfair, London

Role Overview

As a Bespoke Sales Consultant, you will generate new business, nurture client relationships, and champion our bespoke printing services. From initial enquiry through to delivery, you'll provide tailored solutions and seamless project management, ensuring consistent growth and exceptional client satisfaction. You’ll report directly to the Bespoke Sales Manager and be a pivotal face of our brand.

Key Responsibilities

Sales & Client Development

• Proactively identify and engage new business leads via inbound enquiries, outreach, referrals, and networking.
• Build and nurture long‑term relationships with clients in private, corporate, agency, and commercial sectors.
• Analyse client needs and recommend suitable solutions across our full suite of luxury printing techniques.
• Prepare proposals, deliver quotes, follow up to secure orders, and achieve sales targets.
• Attend client meetings, industry events, and exhibitions to promote our services.

Client Communication & Project Support

• Manage end‑to‑end client relationships: clarify requirements, set timelines, and ensure smooth delivery.
• Coordinate with production to ensure every order meets quality standards and deadlines.
• Keep detailed notes in our systems, ensuring accurate records of client communications and project statuses.
• Handle sample collection and presentation for client meetings and quotations.

Technology & Systems Use

• Become proficient in our internal tools: Front (shared inbox), Aircall (telephony), Google Workspace, PrintSmith, Printspeak.
• Maintain up‑to‑date client records, job statuses, and sales activity for transparency and collaboration.

Team Collaboration & Ad‑Hoc Support

• Team up with sales, retail, and production departments to deliver outstanding client experiences.
• Support sales initiatives and undertake ad‑hoc tasks as directed by the Sales Manager.
• Actively participate in team meetings, feedback sessions, and process improvement.

Additional Duties

• Perform extra duties as required for wider business support, including occasional overtime.

Ideal Candidate

• Proven track record in sales or client‑facing roles, ideally in creative, design, luxury, or printing environments.
• Minimum 3 years of experience working in a printing company or luxury retail.
• Excellent relationship‑building skills—able to inspire trust and guide clients with clarity and care.
• Strong eye for detail and quality standards—confident in reviewing visual output and print specs.
• Excellent verbal and written communication, presentation, and commercial acumen.
• Highly organised, proactive, and able to manage multiple enquiries and projects simultaneously.
• Comfortable learning and utilising digital systems (Front, Aircall, Google Workspace, PrintSmith, Printspeak).
• A collaborative team player, respectful and accountable within a small, dynamic team.

What We Offer

• Inclusive benefits: company pension, cycle‑to‑work scheme, employee discounts, referral programme.
• Structured work hours: Monday–Friday, 9:30 am–6 pm, based in Mayfair.
• Supportive, creative working environment with opportunities for growth and professional development.
• Being part of a storied brand with a reputation for craftsmanship and excellence.

Job Types: Full-time, Permanent

Pay: From £35,000.00 per year