Sales Customer Support

Location – Guildford – 12 month contract – Hybrid 2 days per week in office post training

This role would suit a Graduate looking for an opportunity to enter the corporate world and develop into an Account manager/Sales role.

Your key function is to act as a primary contact between our client and the customer in an account management role. There will be specific customer assignments that require a close working relationship with assigned Sales Managers. The account manager will provide day-to-day direction on overall EMEA business requirements, policies and processes to the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Processing:

• Receiving and processing customer’s transactions and data in accordance with the customer account manager training, procedure manual and directives
• Sell-thru and inventory
• Demand forecast
• Order processing
• Provide the customer with data as agreed with the sales manager and team manager
• Price information
• Product related information
• Availability and supply information

Business analysis:

• Analyse the customers weekly sell through and inventory, along with other new business information recently obtained from customer, to assess and recommend the close in business volumes
• Discuss and agree customer actions with sales manager
• Identify sales manager’s exposures to sales plan and/or previous outlook and assist sales manager in any sales plan/prior outlook de-commitments
• Where agreed with sales manager, discuss close in demand with customer
• Follow the allocation tracking/ consumption process

Backlog management

• Update and maintain the customer backlog as an accurate reflection of the customer requirement

RMA management

• RMA/Warranty and returns management for the customer

Logistics

• Agree logistic requirements with customer and arrange accordingly with logistics
• Monitor logistic arrangements to ensure compliance
• Proactively discuss deviations with customer

Price management

• Communicate pricing and programs to the customers based on WD policies
• Valuate customer’s credit claim and coordinate its resolution with the credit department and Marketing

Data management

• Follow the procedures, as defined in the Account Manager Training, Procedure Manual and directives received from Management, to correctly process all transactions relating to the above and to correctly maintain the customer account

Qualifications

REQUIRED

• 1-2 years of systems and data entry experience
• Experience in Account management, Account Servicing, Corporate Customer Service, Sales Operations, or a similar role
• Attendance in the office up to 3 days per week

PREFERRED

• Administrative Experience
• Oracle ERP system knowledge from data entry point of view
• Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint]
• Experience of working in an international team

SKILLS

• Excellent oral and written skills in English.
• Adept with working on a daily basis with numerical calculations and reporting.
• Interact and communicate effectively with employees, vendors, contractors, and management in a business professional manner.
• Candidate will be self-motivated, customer oriented, resourceful and enthusiastic.
• Interpret a variety of instructions provided in written, oral, diagram, or schedule form.
• Ability to meet daily & weekly deadlines to achieve the departmental SLA’s.
• Write moderately complex reports, business correspondence and work procedures.
• Speak effectively one-on-one and to small groups of internal and external parties.
• Respond effectively and clearly to common inquiries or complaints from customers.