Membership Sales Executive
Location: London (2 days per week)
Salary: Competitive with a generous incentive scheme
About the FMB
The Federation of Master Builders (FMB) is the largest trade association in the UK construction sector, representing nearly 7,000 small and medium-sized building companies. For 80 years, the FMB has championed continuous improvement in the building industry, and for Master Builder companies to be recognised as a badge of quality.
We are an independent, not-for-profit organisation, lobbying for our members’ interests. We provide services, advice and a community, all of which allow us to support our members to grow, improve and protect their businesses.
Our organisation’s culture is shaped by our three core values:
· Integrity – to be honest, fair, impartial and decent
· Inclusivity – to allow everyone to be themselves in a supportive and positive working environment
· Innovation – to encourage original and creative thinking.
About the job
Joining a team of seven and reporting directly into the Sales Manager this role supports the FMB’s key strategic objective of its three year strategic Plan, ‘Project Growth’, by recruiting new members.
Responsibilities and duties
- Increase the FMB’s membership base by selling membership as set out in the integrated marketing and sales strategy utilising a combination of inbound and outbound sales communication techniques.
- Take responsibility for individual sales to ensure initial interest is converted to full membership within the expected timeframes.
- Ensure you remain up to date with the full range of products and services available to FMB members.
- Ensure all potential FMB members receive a positive sales experience.
- Keep the CRM up to date and maintain an accurate sales activity record.
- Comply with required reporting within specified timeframes.
- Attend builder exhibitions and other related events.
- Create bespoke sales proposals.
- Maintain accurate knowledge of competitor activity.
- Achieve individual sales target.
- Undertake any other duties which reasonably fall within the remit of the role.
- To safeguard members and others personal data, in accordance with all relevant Data Protection legislation, including the General Data Protection Regulations (GDPR) in force from May 2018. To participate in all training and guidance offered by FMB on GDPR, and to keep this knowledge up to date.
Person specification
You ideally have:
- Proven experience of selling products and services to individuals / SMEs through telephone sales.
- Experience of cold calling as well as following up on warm leads.
- Sound knowledge of Microsoft Excel and Word.
- Experience of CRM systems - ideally Microsoft Dynamics.
Skills and aptitudes
- Excellent communication skills, both written and verbal.
- Excellent telephone manner.
- Has the tenacity to complete the sales process but in a way which builds a positive image of the FMB.
- Self-motivated individual.
- Ability to exceed sales targets through excellent questioning and listening skills, strong diary management, focus, drive, determination, and hard work.
- Skilled at recognising work priorities and organising own time.
- Able to work effectively within a team.
- Willing to keep up to date with products and services.
Our offer to you
- Competitive salary with a generous incentive scheme
- Flexible working arrangements, including options around hybrid working and flexible start and finish times.
- Annual leave of 25 days (plus office closure between Christmas and New Year).
- Generous contributory pension scheme (9%)
- Season ticket loans.
- Holiday banking scheme (after one year’s service).
- Employee assistance programme.
- Allowance of £90 towards glasses required specifically for DSE work.
- Generous death in service benefit which amounts to four times annual salary
We are proud to have achieved ‘Gold’ status in the Investors in People (IiP) accreditation, which recognises companies that make a clear commitment and investment in supporting their employees and creating a better, more productive workplace.
REPORTING TO: Sales Manager
LOCATION: Central London (Farringdon) - hybrid working - at least 40% in the London office
HOURS: Full-time (9.00pm - 5.00pm)
