Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Sage. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Job Description As a Renewals Representative, you’ll play a key role in managing and protecting the value of a significant portion of our customer base—worth hundreds of millions and representing over half of our total UKI revenue. You'll build meaningful, consultative relationships with customers, helping them fully understand and maximise the value of their Sage products and services. By focusing on customer satisfaction, retention, and long-term success, you’ll ensure our customers remain loyal, engaged, and supported throughout their journey with us.
This is a hybrid role - 3 days in office (Newcastle) 2 days at home
Key Responsibilities
- Own and drive product and service adoption using customer data to proactively reduce churn risk.
- Support growth by protecting £10M campaigns through value-led engagement and save-a-sale conversations.
- Consistently deliver improvements to reduce contraction, aiming to exceed the £4M retention target.
- Increase renewals and retention by demonstrating clear value that supports customer business success.
- Understand customer pain points and provide responsive, effective solutions.
- Maintain strong product knowledge to confidently recommend and demonstrate Sage’s offerings.
- Coordinate resolution of critical issues, working with internal teams to ensure positive outcomes.
- Represent the customer voice, sharing actionable feedback to improve products, services, and customer experience.
- Collaborate effectively with teams across Customer Service, Product, Marketing, Sales, Loyalty, and Operations to ensure alignment and drive success.
- Stay informed on industry trends impacting both customers and Sage’s product offerings.
- Identify and deliver growth opportunities that align with the 7% target, using product expertise to showcase the full value of Sage’s solutions.
Skills
- Delivers excellent customer service with a focus on enhancing the overall experience
- Builds strong relationships and communicates effectively with stakeholders at all levels
- Proactive and opportunity-driven, with a solutions-focused mindset
- Achieves KPIs through goal setting, high standards, and timely delivery
- Consistently follows through on commitments with integrity
- Adapts approach to suit different situations and audiences
- Aligns customer needs with product capabilities to drive value
- Remains resilient and positive in challenging situations
- Translates data into clear insights and actionable outcomes
- Actively maintains and updates product knowledge and skills
- Interest in emerging technologies and innovation
- Solid understanding of the Accounting, Payroll, and HR sectors
- Proficient in Microsoft Office, including Word, Outlook, and Excel
Sage Benefits
- Competitive base salary and commission structure
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
