Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit darktrace.com.
Job Decription
We are expanding our UK based Sales Operations team and have an immediate opening. This position is ideal for someone looking to work as part of a dynamic global team, supplementing our Sales representatives, Directors, and VPs to help them achieve their KPIs. This role offers the candidate the opportunity to have a direct impact on overall corporate success. The Sales Operations Executive will provide operational and analytical support to the global sales teams. The ideal candidate will be energetic, flexible to a dynamic workload, analytical, and highly organized. The candidate must be able to adjust their workflow due to numerous ad hoc requests, and still be able to deliver regular reporting. This position interacts regularly with numerous senior staff across several internal teams, so requires a confident and professional individual. This is a hybrid role, and the expectation would be to work a minimum of 2 days a week in the office. Key responsibilities include: Ensuring that all contracts closed are accurately uploaded onto the CRM system Input in deployment information, using knowledge gained from the technical side of the business to verify the validity of different combinations of products when inputting them into the system Input financial data which will feed into our financial database, Workday Ability to identify and use problem solving techniques in order to ensure complete deal and data accuracy at all times Constantly striving to look for ways to improve the speed and accuracy of the deal process Ability to meet tight deadlines at month end and work quickly and efficiently to ensure that all tasks are completed within the given time frame Process amendment letters and alterations to customer’s contracts Ability to build relationships with other teams including the Sales, Finance, Legal and Development team in order to increase process workflow, particularly during the busy month end period We have our own in-house built CRM system which is due to be replaced by Salesforce in the coming months. We want someone to be an expert (full training provided) on the system so they can: Act as the CRM support for the global sales team, answering daily email queries sent through to shared mailboxes Assist in the implementation of Salesforce from our in-house built CRM system Ability to troubleshoot issues – be able to quickly identify the source of the issue and find a solution, while keeping excellent communication with the Sales team while the issue is being fixed Liaise with the development team to fix any issues that arise Come up with creative suggestions on how to improve the CRM system, working with different teams to note down their ideas and logging improvements that will allow all teams to use the system with greater simplicity and ease As well as these tasks, we are looking for somebody to go above and beyond and really make this role their own. There are endless possibilities of how they can make a difference within the team, using initiative and problem solving skills to suggest improvements to the day-to-day running of processes and manage their own projects when bringing these visions to life. Qualifications & Experience BSc/BA university degree (2:1 equivalent or above) (Essential), Must be able to work independently to numerous personal and team deadlines, while consistently identifying areas for improvement (Essential) , Strong data analysis skills and the ability to interact and build rapport with all levels of sales/data management (Essential), Very strong organizational and independent project management skills (Essential) An understanding of formulas, functions, and pivot tables in Excel, alongside the ability to analyze large data sets (Essential), Competency with Microsoft Office Suite, for creation of reporting slide decks and original sales documents for distribution (Essential), Experience using Salesforce (Essential), An understanding of standard forecasting methodology, KPI reporting, sales planning strategy, and the overall enterprise sales cycle is highly desirable (Desirable), Experience using Workday is desirable but not essential.
Benefits
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
- Additional day off for your birthday,
- Private medical insurance which covers you, your cohabiting partner and children,
- Life insurance of 4 times your base salary,
- Salary sacrifice pension scheme,
- Enhanced family leave,
- Confidential Employee Assistance Program,
- Cycle to work scheme.
