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Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Job Description
We are expanding our UK based Sales Operations team and have an immediate opening. This position is ideal for someone looking to work as part of a dynamic global team, supplementing our Sales representatives, Directors, and VPs to help them achieve their KPIs. This role offers the candidate the opportunity to have a direct impact on overall corporate success.
The Sales Operations Executive will provide operational and analytical support to the global sales teams. The ideal candidate will be energetic, flexible to a dynamic workload, analytical, and highly organised. The candidate must be able to adjust their workflow due to numerous ad hoc requests, and still be able to deliver regular reporting. This position interacts regularly with numerous senior staff across several internal teams, so requires a confident and professional individual.
This is a hybrid role, and the expectation would be to work a minimum of 2 days a week in the
Cambridge or London office.
What Will I Be Doing
- Ensuring that all contracts closed are accurately uploaded onto the CRM system
- Input in deployment information, using knowledge gained from the technical side of the business to verify the validity of different combinations of products when inputting them into the system
- Input financial data which will feed into our financial database, Workday
- Ability to identify and use problem solving techniques in order to ensure complete deal and data accuracy at all times
- Constantly striving to look for ways to improve the speed and accuracy of the deal process
- Ability to meet tight deadlines at month end and work quickly and efficiently to ensure that all tasks are completed within the given time frame
- Process amendment letters and alterations to customer’s contracts
- Ability to build relationships with other teams including the Sales, Finance, Legal and Development team in order to increase process workflow, particularly during the busy month end period
We Have Our Own In-house Built CRM System Which Is Due To Be Replaced By Salesforce In The Coming Months. We Want Someone To Be An Expert (full Training Provided) On The System So They Can
- Act as the CRM support for the global sales team, answering daily email queries sent through to shared mailboxes
- Assist in the implementation of Salesforce from our in-house built CRM system
- Ability to troubleshoot issues – be able to quickly identify the source of the issue and find a solution, while keeping excellent communication with the Sales team while the issue is being fixed
- Liaise with the development team to fix any issues that arise
- Come up with creative suggestions on how to improve the CRM system, working with different teams to note down their ideas and logging improvements that will allow all teams to use the system with greater simplicity and ease
- As well as these tasks, we are looking for somebody to go above and beyond and really make this role their own. There are endless possibilities of how they can make a difference within the team, using initiative and problem solving skills to suggest improvements to the day-to-day running of processes and manage their own projects when bringing these visions to life.
What Experience Do I Need
- BSc/BA university degree (2:1 equivalent or above),
- Must be able to work independently to numerous personal and team deadlines, while consistently identifying areas for improvement ,
- Ability to interact and build rapport with all levels of sales/data management,
- Very strong organisational and independent project management skills,
- An understanding of formulas, functions, and pivot tables in Excel, alongside the ability to analyse large data sets,
- Competency with Microsoft Office Suite, for creation of reporting slide decks and original sales documents for distribution,
- Experience using Salesforce.
Benefits
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
- Additional day off for your birthday,
- Private medical insurance which covers you, your cohabiting partner and children,
- Life insurance of 4 times your base salary,
- Salary sacrifice pension scheme,
- Enhanced family leave,
- Confidential Employee Assistance Program,
- Cycle to work scheme.
