Sales Operations Executive

Executive II, Sales Operations

Are you experienced in improving the operational efficiency and effectiveness of sales force?

Do you want to help lead a global sales process transformation and drive commercial excellence across teams and systems?

Location: London Amsterdam or US

About the Team (Sales Operations)

The Sales Operations team is a strategic partner to the commercial organization, enabling revenue growth through operational excellence. It works cross-functionally with Sales, Marketing, Finance, and IT to streamline processes, optimize systems, and deliver actionable insights. It's mission is to support scalable, efficient, and customer-centric sales operations that drive business outcomes.

About the Role

As Executive II, Sales Operations, you will lead initiatives that simplify, harmonize, and optimize sales processes across regions, business units, and functions. You will be responsible for driving consistency, efficiency, and scalability while ensuring alignment with business strategy and delivering exceptional user and customer experiences. This role acts as a key liaison between Sales, Marketing, IT, and Finance, supporting change management and continuous improvement.

Responsibilities

• Lead the simplification, harmonization, and optimization of sales processes across regions, business units, and functions.
• Identify process inefficiencies and areas for improvement through data analysis, stakeholder feedback, and benchmarking best practices.
• Design, implement, and continuously improve end-to-end sales processes aligned with business strategy and customer expectations.
• Act as a key liaison between Sales, Marketing, IT, and Finance to ensure alignment on processes, data, and systems.
• Drive the adoption, optimization, and enhancement of CRM platforms.
• Establish and maintain governance structures for sales processes including documentation, training, and compliance monitoring.
• Develop and track KPIs and performance metrics to assess process effectiveness and provide actionable insights.
• Support change management initiatives to ensure successful implementation and adoption of new processes and systems.
• Lead or contribute to global or cross-functional projects aimed at improving commercial excellence.
• Collaborate internally to manage sales-related projects and deliver on key initiatives and metrics.
• Provide analytical support and present findings clearly to stakeholders.

Requirements

• Bachelor’s degree in Business, Finance, or equivalent experience.
• Proven experience in Sales Operations, Variable Compensation, Finance, or Business Analysis.
• Expertise in Salesforce.com and business intelligence tools.
• Strong strategic and analytical thinking with a focus on data-driven decision-making.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work effectively in a complex, matrixed environment.
• Attention to detail and customer service orientation.
• Experience in Excel financial modeling and the ability to train others on systems.
• Demonstrated ability to lead cross-functional initiatives and support change management.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits specific to the UK region that we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Long service awards
• Save As You Earn share option scheme
• Travel Season ticket loan
• Maternity, paternity and shared parental leave
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts via Perks at Work

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.