Sales Operations Manager

Who we are.

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

The role.

The Sales Operations Manager at Zilch plays a crucial part in empowering the Sales and Partnerships team through strategic initiatives and dynamic projects. This position also includes operations management, fostering cross-functional collaboration, and driving process enhancements.

Day to day responsibilities.

• Assist the Sales and Partnerships team in achieving strategic objectives.
• Work alongside the team to enhance the quality and impact of sales analytics and presentations.
• Deliver CRM insights and performance metrics to the sales team.
• Optimise promotional placements across newsletters, media, and retail platforms.
• Oversee the seamless onboarding and execution of new partnerships.
• Provide support for sales event planning and coordination.
• Work with external training providers to up-skill the sales team.
• Collaborate with Business Intelligence and Data teams to simplify and unify reporting workflows.
• Engage with teams like product, marketing, compliance, and PR to align goals and outcomes.

We're looking for...

• Proven track record in a sales operations or sales enablement.
• Affiliate marketing experience supporting or working alongside sales teams.
• Familiarity with CRM systems and data visualisation tools
• Confidence in curating high-quality content while maintaining output levels.
• Strong organisational and communication capabilities.
• Ability to manage complex priorities effectively, with excellent attention to detail.
• A curious mindset, eager to explore new challenges and grow outside of your comfort zone.
• Self-starter who identifies areas for improvement and drives changes proactively.
• Collaborative team player with a positive and energetic attitude.
• Thrives in a high-energy environment, working alongside a dedicated and skilled sales team.
• Enthusiasm for learning about the business, the industry, and new product areas.
• Exceptional interpersonal skills and the ability to manage multiple priorities seamlessly.
• Expertise in engaging stakeholders and delivering results within tight deadlines.

Benefits.

Compensation & Savings:

• Pension scheme.
• Death in Service scheme.
• Income Protection.
• Share Options Scheme.
• 5% back on in-app purchases.
• £200 for WFH Setup.

Health & Wellbeing:

• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face).
• Prescribed medication.
• In-patient, day-patient and out-patient care.
• Mental health support.
• Optical, dental & audiological cover.
• Physiotherapy.
• Advanced cancer cover.
• Menopause support.
• Employee Assistance Programme including:
• Unlimited mental health sessions.
• 24/7 remote GP & physiotherapy.
• 24/7 helpline for emotional & practical support.
• Savings & discounts on everyday shopping.
• 1:1 personalised well-being consultations.
• Gym membership discounts.

Family Friendly Policies:

• Enhanced maternity pay.
• Enhanced paternity pay.
• Enhanced adoption pay.
• Enhanced shared parental leave.

Learning & Development:

• Professional Qualifications.
• Professional Memberships.
• Learning Suite for e-courses.
• Internal Training Programmes.
• FCA & Regulatory training.

Workplace Perks:

• Hybrid Working.
• Casual dress code.
• Workplace socials.
• Healthy snacks.